The Market

last updated 25/11/2024


2024 NZ Franchise Awards Results
CELEBRATING EXCELLENCE

last updated 25/11/2024


Winning franchises are a driving force for building a bright future. The results of the 2024 Westpac New Zealand Franchise Awards brought two new Supreme winning brands to the podium.

59 Finalists. 17 Awards. 2 Supreme Winners 

Top names in franchising were once again holding their collective breath as the results of extensive entries, judging and years of hard work came to fruition for one night of celebration at the annual Westpac New Zealand Franchise of the Year Awards. 

On Saturday 9 November, at the opulent Cordis Hotel in Auckland, a record 350+ people gathered at the 29th Westpac New Zealand Franchise Awards to celebrate true excellence and achievement in franchising. This year’s two overall winners both came from the tightly fought Home & Lifestyle category: Driving Miss Daisy was crowned Supreme Franchise System of the Year and Steven Painter & Gerry Schumacher of Landmark Homes Taupō took home the coveted title of Supreme Franchisee of the Year.

There were category winners by industry, awards for excellence in topics from marketing to sustainability, and recognition for the service providers and field managers who lie behind every great franchise and franchisee. Winners from Hamilton, Taupō, Palmerston North and the outer edges of Auckland showed the strength of franchising in the regions and all but three of the winning brands were New Zealand’s own homegrown franchises, including the Supreme winners.

Westpac Supreme Franchise System of the Year
Winner: Driving Miss Daisy

2024 Supreme Franchise System of the Year, Driving Miss Daisy
2024 Supreme Franchise System of the Year,
Driving Miss Daisy

“Driving Miss Daisy ticked all the boxes,” said this year’s judges in awarding the franchise their first Supreme Franchise System of the Year title. “They demonstrated a clear strategic plan and exceptional relationships and evidenced how they empower franchisees to accelerate growth. They are an extremely high performing business that continues to show very impressive growth and expansion.”

New Zealand’s number one companion driving service, Driving Miss Daisy currently has over 80 territories in operation. Pitching their franchises as an extremely affordable small business option, the service is going from strength to strength up and down the country.

At the core of its company, Driving Miss Daisy is dedicated to providing clients with a safe, friendly and reliable companion driving service. Values of integrity, empathy, professionalism, safety and importantly – fun, ensure the many thousands of driving services carried out each year are consistently second to none. 

Like many of the world’s best ideas, Jack and Melanie Harper grew this award-winning franchise system from a very simple concept after Melanie started driving her Aunt Trish to appointments in Havelock North.

Trish no longer drove herself and she enjoyed Melanie’s companionship as well as the peace of mind in being able to safely get to where she needed to go. In 2008, Melanie and husband Jack considered providing the service on a broader scale across New Zealand and soon developed a business system, which they named Driving Miss Daisy.

After extensive research they registered Driving Miss Daisy NZ Ltd and trademarked the brand in New Zealand, Australia and the UK. The business was officially launched in May 2009, and now has over 80 franchises successfully operating across New Zealand, as well as franchises in the UK and Australia.

On November’s awards night, Jack and Melanie Harper were on their way back from UK, so General Manager Andrew Kirkpatrick and Franchise Manager Ange Mill accepted the Supreme Franchise System of the Year trophy and shield on their behalf.

Andrew said, “It was an epiphany of Melanie’s that created the brand, then the combined vision, beliefs and determination of Jack and Melanie built the business to where it is today. They deserve all and full credit for all that has been achieved so far. However, this is only today and there are lots of exciting dreams to chase and we look forward to those.”

Westpac Supreme Franchisee of the Year
Winner: Steven Painter & Gerry Schumacher – Landmark Homes Taupō

2024 Supreme Franchisee of the Year Landmark Homes Taupo
Gerry Schumacher and Steven Painter, 2024 Supreme
Franchisee of the Year, Landmark Homes - Taupō

With over 45 years of ‘building landmarks’, Landmark Homes was one of the first home-building companies in New Zealand to embrace the franchise business model. Its reputation for excellence in the market has been cemented further by franchisees Steven Painter & Gerry Schumacher of Landmark Homes Taupō being named Westpac Supreme Franchisee of the Year 2024. 

With his accountant and friend Gerry Schumacher, builder Steven Painter purchased a Landmark Homes franchise ten years ago, at the age of 30.

“Landmark has a reputable name and builds beautiful individual homes, and beautiful businesses, too,” he says. “The systems, the support and the financial rewards have all been superb. I’m regularly in touch with the support office and have continued to utilise all the resources available as we’ve grown.”

Judges of this year’s Westpac New Zealand Franchise Awards said of winners Steven and Gerry, “They have a holistic and robust approach in applying the franchise system, as well as purpose and drive for continuous improvement across all aspects of their business.

“Theirs was an exceptional submission, demonstrating that the owners understand and engage well with every stakeholder who plays a part in the success of the business.”

On awards night, Steven accepted the Supreme Franchisee of the Year award on behalf of the Landmark Homes Taupō team, filling the stage with colleagues who he paid tribute to as well as thanking key suppliers, without whom the franchise would not have achieved so much.

Steven told the audience that the Landmark Homes system is blessed to have a host of very supportive franchisees, who get on well and push each other to succeed. His ‘good chat’ brought laughter from the crowd.

Awards judges heaped praise on the partnership, “Steven & Gerry demonstrated that they understand how to create an exceptional client experience, develop staff and achieve sustainable success.”  

For the pair, this prestigious accolade is yet another - albeit grand - step on their way to building not only more great homes, but true franchise greatness.


CATEGORY AWARDS AND FINALISTS

Awards were presented for Franchisee of the Year and Franchise System of the Year in each of three categories:

  - Retail & Hospitality
  - Home & Lifestyle
  - Business to Business

The Supreme Awards winners were selected from these categories, plus the Small Business Franchisee of the Year category.


Retail & Hospitality

Retail & Hospitality Franchisee of the Year 
Winner: Nilupa Weerakoon, Bakers Delight, Hamilton East

Retail & Hospitality Franchisee of the Year, Bakers Delight - Hamilton East
Nilupa Weerakoon and Darshana Hewage,
Bakers Delight Hamilton East

Judges praised Nilupa Weerakoon’s ‘incredibly strong commitment to customers and the wider community’, with an entry which ‘clearly reflected the passion of the owners.’

For Nilupa Weerakoon and her husband Darshana Hewage, the journey towards owning their Bakers Delight franchise business is a dream that began half-way around the world, in Dubai. From hotel front office worker and pastry chef respectively, the couple have made their bakery business rise to great heights since arriving in New Zealand in 2007.

The Hamilton East Bakers Delight owners ensure staff are well trained to provide quality service, noted the judges. “The outcome of this is evident in high levels of customer satisfaction, as well as business and revenue growth,” they remarked. 

The couple also enjoy much in the way of rewarding interactions with the community and schools, and love to get involved in local events. They say they now have full confidence in the security of their future in the country they have been grateful to settle in.

Being named Retail & Hospitality Franchisee of the Year marks a milestone full of pride and joy for the pair, 13 years after their far-flung dream of business ownership in New Zealand became a reality. 

Finalists

Kathryn Darroch, Rodney Wayne, Whangārei
Gaye McLaren, Rodney Wayne, Sylvia Park

 

Retail & Hospitality Franchise System of the Year 
Winner: Coffee Culture

2024 Retail & Hospitality Franchise System of the Year, Coffee Culture
2024 Retail & Hospitality
Franchise System of the Year, Coffee Culture

Judges commented, “Coffee Culture has demonstrated extremely strong business performance, with impressive sales and profit figures. No easy achievement in the challenging hospitality sector.” 

Coffee Culture is one of the South Island's most well-loved boutique groups of coffee shops. With over 22 years' experience, the franchise says it offers ‘support and training that's second to none’. COO Sacha Coburn and founder Chris Houston have been the driving force for the culture and continued growth and development of Coffee Culture.

In the lead up to the event, Sacha commented, “I'm so used to being a judge, or the guest speaker, or the MC at business awards that it feels weird to be an entrant, and now a finalist. Feeling nervous, but very proud of the team who for nearly 30 years have served our loyal guests coffee made with love.”

Famous for having high standards, Chris is passionate about delivering a top-quality product with outstanding service to everyone who visits a Coffee Culture store. He loves getting onto the tools when he gets the chance and is excited to have developed the business to its current heights. 

Adding additional praise, this year’s judges said, “Coffee Culture provided evidence of strong franchisee support and relationships, as well as positive customer engagement and loyalty.”

Category sponsored by Franchise Accountants


Home & Lifestyle

Home & Lifestyle Franchisee of the Year 
Winner: Steven Painter & Gerry Schumacher, Landmark Homes, Taupo

2024 Home & Lifestyle Franchisee of the Year, Landmark Homes Taupo
The award-winning team at Landmark Homes Taupō

Steven and Gerry of Landmark Homes Taupō won both this category and the Supreme Franchisee of the Year title. The category was hotly contested, as always, and winning is a testament to the pair’s complementary skills, experience, passion and business acumen.

“Their strong customer and team satisfaction, along with their financial and other performance results are evidence of an exceptional business,” said judges.

Franchise co-owner Steven is passionate about building beautiful homes. And with 20 years of building experience, he knows what he’s doing.

Originally from Hawke's Bay, Steven entered a building apprenticeship from high school. He then moved to Taupō to build his parents’ home and never left — his parents are still in that home! After running his own building company for several years, Steven and co-owner Gerry Schumacher teamed up to take on the Landmark Homes Taupō franchise. Gerry is also the customer service side of the franchise. An accountant and the former business development manager for Landmark Homes NZ, he’s an expert on budgeting and planning.

“Being an experienced builder definitely helps you understand the risks around key areas, and that’s important when you’re speaking to clients,” he says. “I take them through the process, right from the design stage, and tell them what works.” Whoever bowls into their Taupō office can expect a smile, a happy vibe, and a positive experience.

Finalists

Amber & Malcolm Carr, Simons Flooring Design, Tauranga
Laura Parke, Freedom Driving, Northern Bays, Takapuna, Milford, Remuera & Epsom
Michael Tuttiett & Ben Squire, Kitchen Studio, Tauranga
Avesh Vather, Kitchen Studio, Nelson
John & Tricia Wilson, Kitchen Studio, Wellington & Petone
Karen & Paul Collins, Kitchen Studio, North Shore

 

Home & Lifestyle Franchise System of the Year
Winner: Driving Miss Daisy

2024 Home & Lifestyle Franchise System of the Year, Driving Miss Daisy
Jack & Melanie Harper, Driving Miss Daisy
"Like many of the world’s best ideas, this award-winning
franchise system grew from a very simple concept 

‘Always a pleasure, never a chore’ - Driving Miss Daisy won both this category and the Supreme Franchise System of the Year title. 

Judges said the franchise’s submission ‘presented an excellent and well-run business, delivering outstanding results across the board’. They also paid tribute to ‘a strong brand, very happy customers, excellent financial performance, and happy franchisees’.

Encouraging clients to ‘make a friend and keep your independence’ Driving Miss Daisy empowers people, ensuring they are ‘in charge, free to go wherever and whenever you want’.  Whether driving customers to a medical appointment, to collect groceries, visit relatives or go for a coffee catch-up with friends, Driving Miss Daisy is much more than a driver; they’re trusted friend. 

The service has the companion driving contract for ACC, so can provide transport for approval injury claim requests. It is also the transport provider for the Total Mobility Scheme in most regions throughout New Zealand; a subsidised transportation scheme administered by local regional councils and government.

Franchisees are supported by rigorous systems, meaning that despite the complexity of the regulatory environment, no previous experience is needed and franchisees are encouraged to grow their businesses by building a fleet of drivers.

Finalists

Biform
Exceed
Flooring Design
Kitchen Studio
NumberWorks’nWords
Red LBP

Category sponsored by Ecomist


Business to Business 

Business to Business Franchisee of the Year 
Winner: Nicola and Malcolm Bradley, Laser Electrical, Palmerston North

2024 Business to Business - Franchisee of the Year - Laser Electrical Palmerston North
Nicola and Malcolm Bradley (centre) with the team at
Laser Electrical Palmerston North,
2024 Business to Business Franchisee of the Year 

“An excellent and comprehensive submission about a business that demonstrates all-round excellence,” was how judges described Nicola and Malcolm Bradley’s Laser Electrical, Palmerston North Central award entry. 

The multi-award-winning Laser Group Electrical and Plumbing franchises have experienced phenomenal growth over the past 10 years. 

Laser Group's market leadership position has been earned through innovation, planning, use of quality systems and attention to providing the highest levels of customer service. 

This service is exemplified through the work of Nicola and Malcolm Bradley. The pair have taken their Palmerston North Central Laser Electrical franchise to new heights with their attention to detail, outstanding service and vision. 

In business for over 20 years, the team at Laser Electrical Palmerston North Central is renowned for its fast, reliable, service from qualified residential and commercial electricians. 

In awarding their title as Business to Business Franchisee of the Year, judges added, “Nicola and Malcolm evidenced sound and well executed business strategies and practices; including a strong focus on supporting and developing their team.”

Finalists

Harold Han & Lin Zhou, Jani-King, Auckland
Calvin Liao, Paramount Services, Nelson

 

Business to Business Franchise System of the Year 
Winner: Paramount Services

2024 Business to Business - Franchise System of the Year - Paramount Services
The tight knit support team at Paramount Services,
Business to Business Franchise System of the Year

Established in 1979, Paramount Services has 215 franchisees servicing 4,700 locations. The franchise has proudly amassed dozens of Westpac Franchise Awards across 11 categories and taken out both ultimate awards, too, winning Supreme Franchisee of the Year in 2021, and Supreme Franchise System of the Year in 2018, 2016 and 2008.

Judges described Paramount Services as ‘a forward-thinking business, delivering impressive growth’. They noted, “They are expanding their services in a well-planned, deliberate manner, while ensuring they continue to maintain strong relationships and sustain their current services.”

The Paramount culture encourages innovation, flexibility and responsibility, with an open and progressive approach exemplified by their cooperative management and ownership practices. The franchise team are constantly innovating to find the latest cleaning procedures, eco-friendly organic products, and waste-minimisation procedures to help clients reach their environmental targets and franchisees work smarter and more productively.

The tight knit support team pride themselves on helping franchisees achieving their personal, business and financial goals, “We have seen so many people start with a small, even a part-time, franchise and go on to build something really impressive which has paid for their homes, their holidays and their children’s education.”

Finalists

Cookie Time
CrestClean
Jani-King

Category sponsored by Bunnings Trade


SPECIAL AWARDS

Further Awards were made in a number of specialist categories, as follows:

Franchisees
Regional Master Franchisee of the Year
Small Business Franchisee of the Year
Excellence in Customer Engagement
Excellence in Community Contribution

Franchise System
Marketing Campaign of the Year
Excellence in Community Contribution
Excellence in Sustainability

Field Manager of the Year

Service Provider of the Year


FRANCHISEE AWARDS

Regional Master Franchisee of the Year  
Winner: Caroline Wedding – CrestClean 

2024 Regional Master Franchisee of the Year, Caroline Wedding, CrestClean
2024 Regional Master Franchisee of the Year,
Caroline Wedding (at right), CrestClean 

“The business is highly focused, strategy driven and has achieved very impressive growth,” said judges of Caroline Wedding’s CrestClean franchise. “This is a methodical, knowledgeable team who work hard and smart, playing to their strengths and establishing strong franchisee relationships.” 

Caroline started with CrestClean in July 2011 and says one of the most enjoyable parts of the job has been the long-standing relationships she’s built over the years. With her guidance and encouragement, a number of her franchise teams in Auckland have created large, thriving businesses.  

“I love recognising talent and potential in other people and helping them fulfil their dreams,” she says.

The Regional Director and franchise owner of CrestClean for the North Shore and West Auckland has enjoyed a career that has encompassed sales, people leadership and business ownership across a broad range of industries. She says, “Through this diversity I became skilled at managing people and teams, and problem solving. This, combined with my hygiene industry experience, has been a great platform for success in the cleaning industry.” 

She adds, “Giving back to the community is also very important to me. I always look for ways to add value to my customers and the communities my teams work in. This is something I take great pride in doing.”

Finalists

Diana Chirenje, Cleancorp

Award sponsored by Franchise New Zealand media

 

Small Business Franchisee of the Year 
Winner: Rob Daniels, Hire a Hubby, Whangaparāoa 

2024 Small Business Franchisee of the Year - Rob Daniels, Hire A Hubby Whangaparaoa
Rob Daniels, Hire A Hubby Whangaparāoa
2024 Small Business Franchisee of the Year

Judges acknowledged, ‘a small business that has achieved impressive growth in a short space of time’, when describing Hire a Hubby, Whangaparāoa. Of owner Rob Daniels, they commented, “Rob is thorough and deliberate in identifying and introducing new ideas and improvements. He demonstrates a strategic focus, with clear plans in place to support ongoing customer satisfaction.”

New Zealand’s first choice for professional home maintenance projects, building and renovation services. Kiwi-owned Hire A Hubby has built a reputation for being the go-to solution for jobs around the home. With ‘hubbies’ such as Rob at the helm, customers can be sure of the friendliest, most efficient service, every time. 

As well as scooping the prestigious national Small Business Franchisee of the Year award, Rob was also recently named this year’s Hire A Hubby Man with a Van Franchisee of the Year and Health and Safety award winner.

Rob’s approach was described as ‘simple but effective — honesty, hard work, and dedication to customer satisfaction’. “Tackling challenges head-on, he continues to find creative solutions for his clients while remaining positive through every obstacle.”

Finalists

Quin Yang, Aramex, Auckland
Chris Rhoades, Cookie Time, Central Otago
Ben Coates, Green Acres, Northland

Award sponsored by BDO

 

Excellence in Community Contribution - Franchisee
Winner: Michael Faulkner, Bakers Delight, Pukekohe 

2024 Excellence in Community Contribution - Franchisee - Bakers Delight Pukekohe - Michael Faulkner
Michael Faulkner, Bakers Delight Pukekohe won the first
Franchisee Excellence in Community Contribution award 

Inaugural winner of this new franchisee award, Michael Faulkner grew up in the tight-knit community of Pukekohe. “This community is important to me,” he says. And he’s shown he means that with his commitment to local life. “I enjoy this community and want to see it grow,” he says. 

Michael leads by example, fostering a culture of community engagement at his hometown’s Bakers Delight, which he joined in 2003 and became franchisee of in 2013. With hands-on involvement in local events and structured partnerships with community groups, he and his team are dedicated to making a difference. From sponsoring local sports clubs to donating fresh bread to schools, Bakers Delight Pukekohe’s goal is to ensure Pukekohe thrives. Various groups supported include Family Support Services, providing bakery items for families that need food and helping ensure children go to school with food in their bellies.

“Bakers Delight Pukekohe recognises that contributing value is not only through giving cash; it also looks for other ways to help meet specific needs,” said the judges when congratulating the Pukekohe Bakers Delight franchisee Michael Faulkner on his Excellence in Community Contribution honour. Applauded for such efforts as offering a BBQ for community use, this was described as, “An outstanding example of a business which is heavily committed to and engaged with its community.”

Michael’s team efforts create a positive ripple effect throughout Pukekohe. By supporting schools, sports clubs, and local organisations, they help build a stronger, more connected community. This commitment not only benefits Pukekohe’s community but also enhances the Bakers Delight team’s morale and strengthens their business.

Finalists

Laura Parke, Freedom Driving, Northern Bays, Takapuna, Milford, Remuera & Epsom

Award sponsored by Waipuna Hotel & Conference Centre

 

Excellence in Customer Engagement - Franchisee
Winner: Clyde & Kim du Toit, NumberWorks’nWords, Rototuna 

2024 Excellence in Customer Engagement - Franchisee - NumberWorksnWords Rototuna - Clyde and Kim du Toit
Kim and Clyde du Toit (centre), NumberWorksnWords
Rototuna, won the 2024 Franchisee Excellence
in Customer Engagement award

“Kim & Clyde have a very clear customer focus, and place strong emphasis on engaging the parents, as well as the students they work with,” said judges about the du Toits, winners of this year’s Franchisee Excellence in Customer Engagement award.

NumberWorks’nWords Rototuna has an impressive 98.3% 5-star Google rating, with the fulsome compliments from customers responded to immediately by the franchise team, demonstrating their strong customer engagement.

NumberWorks’nWords’ dynamic learning centres provide after school maths and English tutoring to primary and high school aged students. A growing network of 66 successful tuition centres cater for children throughout New Zealand, Australia and the UK.  

Personalised tutoring caters for the needs of children who need a confidence boost and seek improvement in academic levels, as well as those looking to race ahead. 

Kim and Clyde have shown themselves to be adept at utilising this highly successful, proven business model in their Rototuna area, leaning on expertise acquired by NumberWorks’nWords’ 40 years in operation. 

 “This strategy is clearly paying dividends,” judges added. “The business has achieved impressive results, both in terms of customer growth and customer satisfaction.”

Finalists

Laura Parke, Freedom Driving, Northern Bays, Takapuna, Milford, Remuera & Epsom
Scott Vile, Landmark Homes, New Plymouth & Taranaki

Award sponsored by LINK Business Brokers


FRANCHISE SYSTEM AWARDS

Marketing Campaign of the Year  
Winner: Landmark Homes NZ Ltd 

2024 Marketing Campaign of the Year - Landmark Homes
Landmark Homes' Marketing Campaign of the Year

Heaping praise on Landmark Homes NZ Ltd for ‘an impressive and comprehensive marketing campaign to celebrate 45 years’, judges saw ‘clearly defined, specific plans and objectives’. 

Founding directors Paul and Debbie Clarke established Landmark Homes in Tauranga in 1977, with a vision to offer ‘something more exciting’ than the average home: a home that made creative use of space but was also beautiful to live in and to look at – a landmark! That initial vision has translated, 47 years later, into 14 franchises and a host of accolades, with this latest scoop for its award-winning marketing campaign highlighting 45 years of building Landmark homes.

“The campaign was well executed and effective,” commented judges. “And evidence shows that it resonated strongly with the customers and wider market.”

Ideagen Op Central

 

Excellence in Community Contribution – Franchise System 
Winner: Robert Harris 

2024 Excellence in Community Contribution - Franchise System - Robert Harris
Robert Harris' long-standing support of the
Pink Ribbon charity won the judges' accolades for
Excellence in Community Contribution

Judges were impressed with the very high level of franchisee and team involvement in the Robert Harris support of the Pink Ribbon charity. “The submission demonstrated a well-managed community contribution, and provided evidence that it is beneficial for franchisees, team members, community and business,” they said.

Robert Harris has been a key part of the Pink Ribbon Breakfast campaign since 2014, donating 10% of all breakfast sales sold in its cafes throughout May each year. Combined with customer donations, Robert Harris has contributed hundreds of thousands of dollars to Breast Cancer Foundation NZ and its work in breast cancer care and prevention. The longevity of this support has been officially recognised, with the Robert Harris group’s appointment as a Pink Ribbon Gold Partner. 

This year, in May, a limited-edition Pink Ribbon Milkshake was also sold in cafés, with $2 from each drink sold going to the breast cancer awareness and prevention charity. 
 
A Breast Cancer Foundation NZ spokesperson said, “Behind this support is a man who was passionate about introducing Kiwis to fresh coffee and community work. Today, all Robert Harris Cafés nationwide support Breast Cancer Foundation NZ in May as their way of honouring his community spirit and legacy.” 

Finalists

Aramex
Bakers Delight
CrestClean
Exceed
Award sponsored by Waipuna Hotel & Conference Centre

 

Excellence in Sustainability – Franchise system 
Winner: Jani-King 

2024 Excellence in Sustainability - Jani-King NZ
Jani-King - Excellence in Sustainability
 awarded for commitment to environmental harm
minimisation and eco-benign cleaning products

“Jani-King has demonstrated that their system has supported an impressive level of business growth while committing to environmental harm minimisation, and community engagement initiatives,” said judges. 

 The 2023 Supreme Franchise System of the Year winner, Jani-King has taken away yet another gong – this time in Excellence in Sustainability. Honouring the franchise’s environmental efforts to reduce the negative impact of traditional cleaning methods, the accolade recognises the business’s dedication to reducing its footprint.

Jani-King is proud to prioritise eco-friendly cleaning practices and eco-benign probiotic cleaning products, which are fully safe for people and do no harm to the environment yet still deliver exceptional cleaning results.

With a reputation as the world's number one commercial cleaning franchise company, providing full operational sales administration support for franchisees, Jani-King now has over 450 franchisees operating in New Zealand, and over 6,500 globally. 

“They show both genuine commitment and effort, applied to making the world and their community a better place,” judges added.

Award sponsored by CDM Limited


FIELD MANAGER OF THE YEAR AWARD

Field Manager of the Year    
Winner: Kyle Hargreaves – LJ’s Fish & Chips 

2024 Field Manager of the Year - Kyle Hargreaves, LJ's Fish & Chips
2024 Field Manager of the Year,
Kyle Hargreaves, LJ's Fish & Chips

This year the Field Manager category has been condensed into one award, showcasing the work of those individuals who are the first point of contact for franchisees, helping them set goals and develop their businesses while remaining true to the brand standards.  

“Kyle’s passion for his role is clear and he shows exceptional dedication to the success of his franchisees,” said judges in naming Kyla Hargreaves of LJ’s Fish & Chips, Field Manager of the Year 2024. “His franchisee relationships, regular engagement and field visits are very well structured and managed. The effectiveness of his approach is evident in the performance of franchisees he supports.”

Auckland-based Kyle has found the winning recipe when it comes to growing business. His appointment as LJ’s Fish & Chips’ Business Development Manager in April 2022 followed a 10-plus year career in food retail spanning area management, training and store management. Kyle is passionate about establishing and executing effective growth strategies as has been evidenced in his business success.  

For over 25 years, LJ’s has been dedicated to sourcing the very best ingredients to make the very best Kiwi fish, chips and seafood in New Zealand. The brand believes it isn’t just great food that makes them different – it’s great people and a ‘can do’ Kiwi attitude. Teamwork and giving back to the communities they serve through sponsorship and active involvement are cornerstones of the LJ’s ethos.

With this win for Kyle, it seems they have succeeded in sourcing only the very best field managers, too!  

Finalists

Tracey Bates, Columbus Coffee
Dawn Cleary, Cookie Time
Ben Wilton, Flooring Design
Neil Parkinson, Laser Group
Danielle Hampson, Paramount Services
Tracy Kettless, Rodney Wayne

Award sponsored by Franchise New Zealand media


SERVICE PROVIDER OF THE YEAR AWARD

Service Provider of the Year 
Winner: Franchise Accountants 

2024 Service Provider of the Year - Franchise Accountants
Service Provider of the Year for an impressive sixth
time, the team at Franchise Accountants are
highly regarded and franchise-focused

This award recognises a service provider to the franchise sector which demonstrates a significant contribution to New Zealand franchising. 

Awarding this year’s Service Provider of the Year title to Franchise Accountants, judges remarked, “This business has an ongoing demonstrable commitment to advancing the franchising sector. This is reflected in their willingness to go beyond the usual, investing in innovative software systems, education activities, and other initiatives to provide value to existing and prospective franchise businesses.”  

Now an impressive six-times winner of this award, Franchise Accountants assists buyers evaluating opportunities and advises franchisors and franchisees on getting their best results. Last year Associate Hayden Cargo rejoined founder Philip Morrison’s team of accountants, bringing yet more expertise to this highly regarded franchise-focused accountancy and advisory business. 

Finalist

Nexia New Zealand

Award sponsored by Paramount Services


About the Awards

The 2024 Westpac New Zealand Franchise Awards were organised by the Franchise Association of New Zealand. 2024 marked the 29th edition of the Awards, which have been held annually since 1995 (except for 2020). This year's Awards Ceremony took place at the Cordis Hotel, Auckland, on 9 November.

Awards entrants go through a rigorous assessment by a panel of independent judges, including a detailed submission and video interviews. Entry is open to all members of the Franchise Association of New Zealand.

Reuben Tucker, Managing Director, Institutional and Business Banking at Westpac said that although many business customers are still finding it tough, the green shoots are visible. “We are proud and pleased that Westpac has been supporting franchising through the Westpac New Zealand Franchise Awards, with FANZ, for 29 years,” he said.

“We’re delighted to have shown this extraordinary commitment and are ready to support industry growth in the next year.” 

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