Case Studies
Must Read
Here’s a selection of the most popular articles in this section.
The Fastway Story - Part 2: Beyond Australasia
In the second of two articles from 2005 on building a global franchise, the founder of Fastway Couriers, Bill McGowan, discusses the development of national master franchises and the challenges, pleasures and pitfalls of overseas expansion.
The Fastway Story - Part 1: The Beginning
In the first of two articles from 2005 Bill McGowan, founder of Fastway Couriers, recalls the challenges and rewards of building a global franchise network from scratch in a typically frank way.
Sharing the lessons of McDonald's
Al Dunn spent 31 years with McDonald's before establishing his own consulting business. In a 2008 issue of Franchise New Zealand magazine, he answered questions put to him by some top franchisors. This article contains both the magazine story and some extra material.
Franchising and the fame game
Some of the best-known franchises rely on personal brands created by their founders. Simon Lord talked to Rodney Wayne in December 2010 about creating a marketable image.
All Articles
Sharing the lessons of McDonald's
Al Dunn spent 31 years with McDonald's before establishing his own consulting business. In a 2008 issue of Franchise New Zealand magazine, he answered questions put to him by some top franchisors. This article contains both the magazine story and some extra material.
When support really matters
How does being part of a franchise help when the unthinkable happens and the whole country goes into lockdown? Here are some lessons from 2020.
Opportunity Knocks
What do the expected recession and redundancies mean for franchising? Simon Lord and Nathan Bonney share some insights
Franchising and the fame game
Some of the best-known franchises rely on personal brands created by their founders. Simon Lord talked to Rodney Wayne in December 2010 about creating a marketable image.
The Fastway Story - Part 2: Beyond Australasia
In the second of two articles from 2005 on building a global franchise, the founder of Fastway Couriers, Bill McGowan, discusses the development of national master franchises and the challenges, pleasures and pitfalls of overseas expansion.
The Fastway Story - Part 1: The Beginning
In the first of two articles from 2005 Bill McGowan, founder of Fastway Couriers, recalls the challenges and rewards of building a global franchise network from scratch in a typically frank way.
GOOD CITIZENS
Every business gets asked to support charitable causes. How do franchises choose what to support?
Top tips for dealing with bad press
17 September - We share tips from a free webinar aimed at helping franchisors be prepared when an issue erupts in the media.
Private equity and franchising can make bad bed-fellows
August 2017 - The problems surrounding Veritas Investment's franchised brands will make investors wary of franchises - but is it franchising or the management of a relationships business by financiers that is the problem?
Learn from NZ's top franchisors - Podcast & Video
August 2017 – An experienced panel of New Zealand franchisors explored the 2017 National Franchise Conference theme of innovation, integration and resilience in business, sharing some vivid examples from their own experiences
BurgerFuel deal a milestone for franchising in New Zealand
February 2014 - Four reasons why US investment in BurgerFuel is significant for franchising in New Zealand
McDonald's - The Myth & The Magic
Creating A Franchise Giant - the story of Paper Plus
From our archives - March 2006. Garry Donoghue oversaw the transformation of a company that started out as a simple buying group into the biggest retail franchise in New Zealand. Here Garry, who retired as CEO of Paper Plus in 2005, shares the strategies that went into building the organisation and fending off competition.
Rapid response helps as Christchurch franchises start recovery
When the earthquake struck Canterbury, how did franchisees and franchisors fare? Crispin Caldicott finds out
The Subway Story
From our archives - He started a sandwich shop to finance his way through college - by 1996. there were over 11,000 Subway stores around the world. On his visit to New Zealand to launch the chain here, franchising superstar Fred De Luca talked to Simon Lord about franchising - its potential and its problems.
Re-Inventing McDonald's
September 2009 - In the last 10 years McDonald's has changed from fast food fatty to green salad goody. Why was it necessary - and how were franchisees persuaded to make huge reinvestments in their businesses?
Case study: Rodney Wayne Hairdressing
Rodney Wayne is one of New Zealand’s pioneer franchisors. When he franchised his successful chain of hairdressing salons in the 1980s he was one of the first in the country to adopt the franchise model. We asked him how he built the brand into the biggest salon chain in the country.
Turning Information Into Results
June 2008 - Lorraine Lord investigates a system that helps franchisors and franchisees not just measure their results but actually understand how their business works
Making Franchises Affordable
Franchisors are looking for creative solutions to help solve an old dilemma - what do you do when your potential franchisee has all the right qualities but not enough money? We investigate alternative funding strategies
Making A Fair Deal
Confessions of a Field Consultant
How do you turn a poorly-performing franchise into a good one? Greg Snell shares some experiences from 30 years of trouble-shooting
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