Resolving Problems
Must Read
Here’s a selection of the most popular articles in this section.
How can I make my franchisor listen?
If a franchisee has a problem how can they make themselves heard by the franchisor?
All Articles
Making a Formal Complaint
If you think you have a justified complaint about a franchise, what should you do? Here's our guide to making a complaint under the Franchise Association's Code of Practice.
When support really matters
How does being part of a franchise help when the unthinkable happens and the whole country goes into lockdown? Here are some lessons from 2020.
How can I make my franchisor listen?
If a franchisee has a problem how can they make themselves heard by the franchisor?
Putting the Buzz Back in Business
Mature franchisees require a different type of support if they are to go on growing, suggests Greg Nathan
Working Together
Mediation not media
2nd October 2008 - Kamikaze conflicts and publicising disputes can lead to disaster
10 good reasons to
EMBRACE CONFLICT
January 2012 - A recent study by Massey University suggested that conflict is commonplace in franchise relationships but that it is not always well-managed by franchisors. Here are 10 reasons why conflict need not always have negative outcomes.
Experiencing the earthquake - one franchisee's story
March 2011 - Gary Tempero is a Provender franchisee in Christchurch who wrote this account of the day the earthquake struck for the franchise’s newsletter. It is reproduced here to give an impression of how not one but two typical franchisees and their family have been affected.
Pressing the right buttons
Don’t treat others as YOU would like to be treated but as THEY would like to be treated, says Allison Mooney. It can make all the difference to the results franchisors and franchisees achieve.
Mediation Panel Offers Dispute Resolution for Franchisees
A Mediation Panel organised by the Franchise Association of New Zealand makes rapid resolution of disputes available to members and non-members alike
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Caci
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