Resolving Problems
Must Read
Here’s a selection of the most popular articles in this section.
How can I make my franchisor listen?
If a franchisee has a problem how can they make themselves heard by the franchisor?
All Articles
How can I make my franchisor listen?
If a franchisee has a problem how can they make themselves heard by the franchisor?
Making a Formal Complaint
If you think you have a justified complaint about a franchise, what should you do? Here's our guide to making a complaint under the Franchise Association's Code of Practice.
Pressing the right buttons
Don’t treat others as YOU would like to be treated but as THEY would like to be treated, says Allison Mooney. It can make all the difference to the results franchisors and franchisees achieve.
Working Together
Mediation Panel Offers Dispute Resolution for Franchisees
A Mediation Panel organised by the Franchise Association of New Zealand makes rapid resolution of disputes available to members and non-members alike
Experiencing the earthquake - one franchisee's story
March 2011 - Gary Tempero is a Provender franchisee in Christchurch who wrote this account of the day the earthquake struck for the franchise’s newsletter. It is reproduced here to give an impression of how not one but two typical franchisees and their family have been affected.
Mediation not media
2nd October 2008 - Kamikaze conflicts and publicising disputes can lead to disaster
Putting the Buzz Back in Business
Mature franchisees require a different type of support if they are to go on growing, suggests Greg Nathan
10 good reasons to
EMBRACE CONFLICT
January 2012 - A recent study by Massey University suggested that conflict is commonplace in franchise relationships but that it is not always well-managed by franchisors. Here are 10 reasons why conflict need not always have negative outcomes.
Featured Listings
Westpac New Zealand
Westpac is New Zealand's most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the...
Refresh Renovations
Refresh is New Zealand’s leading renovation business. Refresh is primarily a sales and marketing oriented franchise. We’re looking for business oriented...
Goodwin Turner Commercial Lawyers
Goodwin Turner Commercial Lawyers aims to provide a modern, friendly, client-focused and efficient approach to your legal business requirements, with a...
ASWEFA
ASWEFA is a franchise that provides a high level of customer support and full instructor training so you can start from scratch and focus on growing...
Zones Landscaping Specialists
Zones Landscaping is the new outdoor franchise from the people behind the award-winning success of Refresh Renovations. Zones is New Zealand’s only...
