Good relationships between franchisors and franchisees depend partly on a clear understanding of what the franchisor is charging for and how they are making their revenue. Hiding income streams only leads to trouble, says Win Robinson in this article from our archives

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Case Studies

Here’s a selection of the most popular articles in this section – for the full list, click here.

The Fastway Story - Part 2: Beyond Australasia

In the second of two articles from 2005 on building a global franchise, the founder of Fastway Couriers, Bill McGowan, discusses the development of national master franchises and the challenges, pleasures and pitfalls of overseas expansion.

The Fastway Story - Part 1: The Beginning

In the first of two articles from 2005 Bill McGowan, founder of Fastway Couriers, recalls the challenges and rewards of building a global franchise network from scratch in a typically frank way.

Sharing the lessons of McDonald's

Al Dunn spent 31 years with McDonald's before establishing his own consulting business. In a 2008 issue of Franchise New Zealand magazine, he answered questions put to him by some top franchisors. This article contains both the magazine story and some extra material.

Franchising and the fame game

Some of the best-known franchises rely on personal brands created by their founders. Simon Lord talked to Rodney Wayne in December 2010 about creating a marketable image.

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Relationship Issues

Here’s a selection of the most popular articles in this section – for the full list, click here.

The E Factor

Most franchisors recognise that the type of support a franchisee needs changes as they become more familiar with running their business. However, franchisors may not understand the psychological changes that take place as the franchisee develops in confidence.

What's in a name - franchisee or franchise owner?

An article from our archives (December 2011) explores the implications of varying the terminology used in franchising.

What makes great franchisees tick?

Findings from the Franchise Relationships Institute originally released in 2011 show that having good family and social support is a major predictor of franchisee success. Greg Nathan outlines this and the other findings.

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