In The News

4 February 2016 - McDonald’s New Zealand is to invest millions of dollars in a nutritional improvement programme that will see reductions in sugar, saturated fat and sodium across its product range.

29 January 2016 - A financial advisor has criticised the decision to list Veritas, the owner of Mad Butcher and Nosh, after the company's share price plunged from almost 50c to less than 30c last week. The drop followed a reduced profit estimate and the announcement that Veritas would not deliver a first-half dividend.

Financial adviser Chris Lee said Veritas should never have been a publicly-listed company.  He said Mad Butcher should have remained a franchised chain of butcheries. "The public should not have been asked to put up money."

Veritas said it would write down the value of its assets by $5.4 million. It is also looking for a chief executive.

Veritas was formed in 2011 through a reverse share market listing. It operates the Mad Butcher franchisor business, has a half share in Kiwi Pacific Foods, owns nosh Food Market and the Better Bar Company.

In a sharemarket update, Veritas said most Mad Butcher stores were trading profitably and the brand was a major contributor to the group's profitability.

But it was not without problems.

"Currently, there are five VIL-owned stores in the network that, in spite of extensive support from the franchisor, have consistently failed to achieve budgets for a number of reasons, including location and the inability to find appropriately qualified and experienced franchisees."

Read more at http://www.stuff.co.nz/busi...

26 January 2016 - McDonald's sales in the US lifted 5.7 percent in the final three months of 2016, assisted by the launch of an all-day breakfast menu and unseasonably warm weather. It marks the second quarter of straight growth following years of declining sales for McDonald's in its domestic market.

McDonald's, which has more than 36,000 locations around the world, is working to turnaround its business under CEO Steve Easterbrook, who will mark one year on the job in March.

One of the biggest changes under Easterbrook was to make the Egg McMuffin and other select breakfast foods available past normal breakfast hours in the U.S. - an option many customers had long desired. The changes come after McDonald's executives conceded they failed to keep up with changing tastes and saw sales slide.

Read more at http://www.nzherald.co.nz/b...

25 January 2016 - A woman and her five-year-old daughter were injured after a car smashed into The Cheesecake Shop in Whangarei and pinned them against the counter.

The woman was standing in line at the Cheesecake Shop on Tarewa Rd, waiting to buy a cake for her daughter's birthday when an elderly motorist crashed into the shop.

The shop's owner, Jenny Gu, said: 'It's terrible. It hit a lady and her kid. They were just standing beside the case waiting for service and the car crashed into them.'

Read more at http://www.nzherald.co.nz/n...

22 January 2015 - Fastway, one of New Zealand’s best-known home-grown franchises, has been sold to a global company based in Dubai but franchise agreements will be unaffected

7 December 2015 - At least 40 7-Eleven franchisees in Australia have signed up for a class action suit against the franchisor, claiming that if they had received proper disclosure at the outset they would not have entered into a franchise agreement. The lawyer preparing the class action, Stewart Levitt, has claimed: 'The wage rorts and the oppression of many working class investors under the 7-Eleven and other similar franchise models is widespread.' Meanwhile, the company has offered a new profit-sharing agreement, which includes an agreement to pay the first A$25 million of back-pay claims brought by current and former workers. This could be seen as blurring the distinction between employment responsibilities which the franchise sector has been keen to maintain (see World Franchise Council Declaration).

Franchisee sources told Fairfax Media a key concern with the new agreement was that it didn't provide all stores with enough of an income boost to offset a new clause in the contract that places all future liability for the underpayment of workers on the franchisee. Some franchisees were also concerned that the new deal doesn't address what will happen to the low-income-generating franchisees when their contracts expire. 

The 7-Eleven spokesman said this was not an admission by the company that its model had contributed to the underpayment of staff.

Mr Levitt said the $25 million offer would not be enough to cover the full amount of claims brought against a store owner or any fines issued by the Fair Work Ombudsman.

Read more at http://www.smh.com.au/busin...

30 November 2015 - The Coffee Club New Zealand is celebrating 10 years in business today

November 2015 - Jason Gehrke reports on international moves to stave off growing legislative pressure to draw franchisors into employment issues

If it sounds too good to be true, it probably is. A New Zealand man found this out the hard way recently when he bought into an online cruise booking scheme from a company called 'Coastal Vacations' which suggested he could earn $8,000 a month by doing virtually nothing. As Fraud Awareness Week ends, it's a reminder to anyone looking at buying a business to do proper due diligence on the opportunity before signing up or parting with any money. Find franchise-experienced lawyers here and accountants here.

Taylor said the elderly man had been cold-called by a man claiming to be from a company called "Coastal Vacations" asking him if he wanted to make money from home.

In return for paying "membership fees" he was told he would be assigned a website in his name through which people could book cruises around the Middle East and Mediterranean, said Taylor.

The caller said the company could not operate the websites in its own name due to some "legal requirements" in the US and that it was looking for investors to lend their names for a share of profits from any bookings made through their website.

The man could log into the "back office" section of the website that had been set up for him, Taylor said.

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It appeared to show the activity of visitors to his website and purchases made through it.

Taylor said the man felt this gave some transparency to what he was doing and earning.

The man was told he didn't need to do anything to earn the $8000 as the company would do all the selling.

He paid his "membership fees" using his credit card in January, but by February nothing had appeared in his 'back office' and no commissions had been earned. 

He was told that payments were pending or that [there] were technical issues.

Read more at http://www.stuff.co.nz/busi...

14 November 2015 – The Hall family of Columbus Coffee are New Zealand’s top franchisees, and Paramount Services is Supreme Franchise System of the Year for 2015/16

14 November 2015 - Some of the people who have made huge contributions to the growth of franchising in New Zealand were honoured at the Westpac New Zealand Franchise Awards

Over 300 people have objected to Wendy's bid to serve alcohol at its Hornby restaurant. Christchurch City Council received 326 submissions on Wendy's application to gain a licence to sell liquor between 8am and 11pm, seven days a week. It is reportedly the first fast-food restaurant in New Zealand to make such an application.

Riccarton-Wigram community board member Debbie Mora said she had not seen such opposition to a liquor licence application in her two years on the board.

She was worried that, if approved, it could set a precedent for other fast-food outlets across New Zealand.

Wendy's chief executive Danielle Lendich said she had not seen the submissions and would not comment until she had a chance to review them.

She previously said the company wanted guests to enjoy a beer with a burger if they chose to. Non-alcoholic beverages would still be available, and no alcohol would be served at the drive-through or for takeaway guests.

Read more at http://www.stuff.co.nz/busi...

We look back at some of the winners and how the Awards have helped New Zealand become the most franchised country in the world

KFC swaps Pepsi for Coke

6th November 2015

KFC in New Zealand is to start selling Coca-Cola rather than Pepsi. The change, which will affect all 91 KFC stores in New Zealand, marks a significant victory for the Coke brand and will give it significant extra volume, although presumably at low margins given the buying power of KFC's master licensee here, Restaurant Brands. Internationally, KFC used to be owned by PepsiCo until 1997, when it spun off Taco Bell, Pizza Hut and KFC into the company that was to become Yum! Brands.

Restaurant chain KFC will soon no longer be selling Pepsi soft drinks, with Coca-Cola taking over as its official drinks supplier.

Restaurant Brands New Zealand, the country's largest fast food operator, confirmed the exclusive deal with Coca-Cola will begin in mid-January next year.

The change in beverage supplier is part of KFC's transformation programme that started last year, and includes changes in marketing and longer opening hours. Coca-Cola will soon also be taking over at Restaurant Brands' Pizza Hut stores.

Read more at http://www.nzherald.co.nz/b...

Express Business Group has brought its low-cost franchise model to New Zealand, with services franchises starting from under $6,000.

Read more at http://www.franchise.co.nz...

The Mad Butcher has advised that it has not yet been able to re-sell some of the outlets it took over after franchisees went into liquidation. The company has been the subject of media speculation after former franchisees complained about increasing fees and increased competition. In its latest update to the NZX, Mad Butcher owner Veritas Investments says the chain faces a challenging environment.

Veritas Investments says it has had no success selling Mad Butcher outlets currently for sale and that the cut-price meat chain continues to face a "challenging" environment.

However, it remains on track to meet profit guidance issued in June, in which it said annual profitability was expected to rise 28 per cent in the 2016 financial year - equivalent to its earlier expectation of results for the 2015 financial year. The company said then that it expected net profit of between $5.3 million and $5.5 million in the year ending June 30, 2016, up from the $4.3 million anticipated in 2015.

Read more at http://www.nzherald.co.nz/b...

Restaurant Brands' policies of re-investing in KFC and Carl's Jr. outlets seems to be paying off, and even Starbucks has contributed to increased profits for the multi-brand master licensee.

Restaurant Brands New Zealand boosted first-half profit 17 percent on increased sales of fried chicken at KFC and more Carl's Jr stores.

Profit rose to $13.4 million in the 28 weeks ended September 14, up from $11.5 million in the same period a year earlier, the company says.

Total store sales rose 13 percent to $210 million, while on a same-store basis sales increased 6.7 percent to $192 million. It had a total of 180 stores across its KFC, Carl's Jr, Starbucks Coffee and Pizza Hut brands, six more than a year earlier.

Read more at http://www.nbr.co.nz/articl...

An application for a liquor licence by a Wendy's outlet in Hornby. Christchurch, has been opposed by local community leaders. While Wendy's is believed to be the first fast food outlet in New Zealand to make the move, it is common in some countries. Wendy's chief executive, Danielle Lendich, has suggested it is a way for the company to 'up its game' and pointed out that other family and quick service restaurant franchises such as Denny's, Lone Star, Mexicali Fresh and Columbus commonly have liquor licences.


Wendy's is operated in New Zealand by the Lendich family, which holds the master licence and owns all the stores itself. It is not sub-franchised. At its 25th anniversary celebrations, Danielle Lendich described the company as a family-owned business with old-fashioned values.


Wendy's Hornby opened in November 2013 and achieved world record sales for the chain in its first seven days, serving more than 10,000 customers in its first week..

People would only be able to buy alcohol with food and managers would go through training programmes, Lendich said.

'It is Wendy's view that responsible consumption of alcohol in a family restaurant setting is a positive outcome and we have every confidence that we will sell alcohol safely and responsibly,' Lendich said.

'Our principal business will remain the provision of meals to the public and we have no intention of becoming a bar or hangout where people sit all night and drink beer.'

Christchurch West Information Hub co-ordinator Kirstin Dingwall-Okoye hoped to muster 'as many objections as possible.'

'This concerns me because Wendy's is a traditional burger restaurant, usually aimed at being family friendly,' she said.

'It is often packed with school-age children after school and in the holidays. It is also often staffed by kids as an after school/holiday job. It also concerns me that this may set a precedent for family 'burger' style restaurants, not just in Hornby, but in other centres around Christchurch and New Zealand. I believe it is imperative that a strong community lead (sic) objection is raised against this.'

Read more at http://www.stuff.co.nz/busi...

The Fastway Couriers regional franchisees for Canterbury have expressed their enthusiasm for the brand by taking on the neighbouring Otago area.

Read more at http://www.franchise.co.nz/...

14 October 2015 – New Zealand’s own Fastway Couriers was named International Franchisor of the Year at the Australian Franchise Awards last night

How to make more money

9th October 2015

How do you increase the profitability of your franchise? Philip Morrison of Franchise Accountants suggests some simple steps.

Increasing profits isn’t just about making more sales or cutting costs – in fact, doing just one of those things and ignoring the others can actually reduce profits. Instead, by focusing on finding small improvements in each area individually, a franchisee can make a big difference to their ultimate profitability. Here are some tips on what to look for.

Read more at http://www.franchise.co.nz/...

Foodstuffs, the franchisor for Pak'n'Save, New World, Four Square and Liquorland, has bought 21 liquor stores from The Mill Retail Holdings. The stores will be rebranded and franchised as Liquorland outlets.

Steve Anderson, managing director of Foodstuffs which owns Liquorland, New World, Pak'nSave and other businesses, said a sale and purchase agreement had been signed for stores throughout the country, which would become franchised Liquorland outlets.

"There are a number of conditions still to be met as part of the due diligence process before the sale can be finalised, and once these conditions have been satisfied we will be in a position to provide more information," Anderson said.

Read more at http://www.stuff.co.nz/busi...

Australia's 7-Eleven employment scandal is starting to raise wider questions about the roles and responsibilities of franchisors and master franchisees

Subway founder Fred DeLuca dies

16th September 2015

Fred DeLuca, the founder of Subway, died on 14th September 2015 after being diagnosed with leukaemia two years ago. He was 67.

Warren Wilmot, the CEO of 7-Eleven Australia, resigned as chairman of the Franchise Council of Australia shortly before the media investigation into under-payment of workers at 7-Eleven franchised outlets broke. He was elected as chairman in February 2015. Former chairman Michael Paul, the founder of Pack & Send, has returned to the role.

7-Eleven boss, Warren Wilmot, rang his fellow board members at the Franchise Council of Australia (FCA) and asked to step down from the chairman's role to focus on his day job, according to an FCA spokesman.

The decision was understandable.

The FCA holds its AGM in early October, in the lead up to its national convention. It will coincide with a meeting of both the Asia/Pacific and global franchise councils

Read more at http://www.smh.com.au/busin...

The Australian 7-Eleven franchise is already under fire for having failed to stamp out dodgy employment practices by some of its franchisees. Now, new allegations are emerging of a 'cash-back' scam, whereby employees of some franchisees have the correct award rate paid into their bank account for the hours they have worked, and are then expected to pay part of it back to the franchisee in cash.

The scam is sweeping the country, with numerous workers discussing variations on the "cash scam" theme.

For instance, a permanent resident might pay back a smaller amount than a worker on a student visa who is only allowed to work 20 hours a week under the visa conditions.

As one store manager says: "Imagine working for $12 an hour and being taxed for $20 an hour or more. I didn't think they could get more odious but I was wrong."

Pranay Alawala, a former 7-Eleven worker in Brisbane who recently confronted his boss to pay back more than $40,000 to himself and a few other workers, said he had been contacted by many workers who have got caught up in the "cash scam".

Text messages between a franchisee and a 7-Eleven employee from a Brisbane store leave no doubt that this new fraud is widespread.

The new scam will be difficult to prove and could be an additional challenge for the independent panel that has been set up by 7-Eleven to investigate underpayment of wages.

The panel, headed by former ACCC chairman Allan Fels, a fierce critic of the 7-Eleven franchise model, will kick off this week.

Mr Fels hit the headlines a week ago when he said "the only way a franchisee can make a go of it in most cases is by underpaying wages, by illegal behaviour."

Workers are invited to come forward if they have been underpaid and the panel will assess their claims, but the success or otherwise of the panel will depend on whether they are given amnesty by the Abbott government and whether the onus is on the worker to prove their case, or the franchisee and 7-Eleven head office.

Read more at http://www.smh.com.au/busin...

McDonald's is being forced to change its signage across Australia after the fast food chain's new display boards were found to breach labelling laws in NSW. Recently-introduced electronic menu displays make customers wait for up to a minute to view health information for each product, only show the information for about seven seconds and do not show how many kilojoules are in each item, says the Sydney Morning Herald.




The menus appeared to breach NSW food labelling laws that demand fast food outlets show the kilojoules in each product next to the price and in the same size writing.

Health groups called for McDonald's to be brought into line with the rules and the chain now says it will change its menus across the country by the end of September.

"In consultation with the NSW Food Authority we have proactively made some edits to our new digital menu boards to enable additional comparison between products," McDonald's spokesman Chris Grant said on Monday.

Read more at http://www.smh.com.au/busin...

Two recent cases before the High Court upheld the restraints of trade in franchise agreements. Can franchisors relax? Not necessarily, says barrister Deirdre Watson

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