Starbucks sued for too much ice
posted on 2nd May 2016
A disgruntled customer in the US is suing Starbucks for $US5 million for putting too much ice in its cold drinks. Stacy Pincus alleges the chain is cheating customers by underfilling drinks. Adding ice to drinks is a standard practice in most food outlets unless the customer requests otherwise. Interestingly, the news.com.au report chooses to end by referring to the recent publicity about Starbucks in Saudi Arabia not admitting women - something that was later shown to be erroneous.
"In the iced coffee example, a Starbucks customer who orders and pays for a Venti iced coffee, expecting to receive 24 fluid ounces (709mL) of iced coffee based on Starbucks' advertisement and marketing, will instead receive only about 14 fluid ounces of iced coffee."
The suit also claims Starbucks is making more money off its customers than it should.
"In essence, Starbucks is advertising the size of its cold drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a cold drink - and deceiving its customers in the process," the complaint states.
Ms Pincus is seeking $US5 million in damages. The case is a class action, representing anyone who bought a cold drink from Starbucks in the US in the last decade.
Starbucks has dismissed the lawsuit, saying staff would happily remake a drink for any unsatisfied customer.
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