In The News

Whether you’ve owned a business before or are new to self-employment, if you’re a budding entrepreneur then one of the options you have to consider these days is whether to buy a franchise.

So your franchisees have their financial data, but do they know what to do with it? Do they know how to turn all those numbers into meaningful information? Can they cross-reference the different pieces of data, and effectively use that information? Can the franchisor help translate it into an effective operational strategy to build franchisee profits?

The Franchise Field Financial Management Training course is being run in New Zealand for the first time on 29th April. This is designed specifically for franchisors, field staff and franchisees to help drive franchisee profitability and if you've read David Campbell's article on page 55 of our latest magazine you'll know how simple he makes it. Franchise New Zealand readers can get $100 discount - read more.

Read more at http://www.franchise.co.nz/...

BurgerFuel is carving out a niche for itself in the Middle East, despite civil unrest in some areas and a hugely competitive real estate market in others. We looked at Kiwi franchises overseas in this 2011 article and now the New Zealand Herald has taken a look at some of the local issues.

Revenue from the Middle Eastern operations helped BurgerFuel post its maiden annual profit in 2011. In the 12 months to March 31 last year the company reported total sales of $16.7 million from its stores in Saudi Arabia, the UAE and Iraq.

Although Mason will soon move to the US to spearhead the company's launch there, he says there's plenty of scope for continued growth in the Middle East. "We see a lot of potential in the more fringe markets that we're in or going into." Mason says Iraq has enormous potential, despite sectarian attacks and a resurgent al-Qaeda presence. BurgerFuel operates only one store in Sulaymaniyah, in Iraq's autonomous Kurdish region, but the company's Iraqi franchisee is scoping out possible sites in Baghdad.

Libya, another politically volatile country that should get its first BurgerFuel store this year, is seen as a lucrative opportunity by the New Zealand brand. And the holiest city in Islam - Saudi Arabia's Mecca - might get a BurgerFuel store in the near future.

Read more at http://www.nzherald.co.nz/b...

Restaurant Brands is benefitting from the improved eating out market as margins return after earlier price wars. Store closures and franchising some regional Pizza Hut outlets have also helped improve profitablility.

Restaurant Brands has posted a net profit of $18.9 million in the year to February 24, up 6.8 per cent on the previous year.

Group revenue for the fast-food retailer was up $17.6m (5.6 per cent) to $330.4m, boosted by growth from KFC (up 1.9 per cent) and the rollout of the Carl's Jr brand.

Strong performances by Pizza Hut and Starbucks Coffee, as well as positive earnings from Carl's Jr, offset slightly reduced KFC margins.

Read more at http://www.stuff.co.nz/busi...

The CEO of The Mad Butcher franchise has added fresh allegations to the stoush about Australian-owned supermarket chain Countdown bullying New Zealand suppliers.

Mr Morton was not a supplier to Countdown himself. "But I've definitely had comments from suppliers where that has been brought up to me, that they had pressure put on them.''

There was "a culture of bullying within the whole organisation'', Mr Morton said.

The Mad Butcher got "smashed with lawyers' letters'' and complaints to the Advertising Standards Authority when the company engaged in comparative advertising claiming its products were cheaper.

"They come down like a sledgehammer with lawyers letters,'' he said.

"They're being bullies because they believe that they're big and they're powerful, they can send us all these letters, they have lawyers on staff, they have some of the biggest law firms in New Zealand working for them, and they think they can tie you up with that litigation.

"I'm trying to stand up for the little guys here of New Zealand, and say, 'Listen New Zealanders, you should support the little guys here in New Zealand.'''

Read more at http://www.nzherald.co.nz/b...

April 2014 - It’s commonly said that a franchised outlet will perform significantly better than a company-owned outlet within the same system, but is it true? A new study from the Franchise Relationships Institute set out to shed some light on the question.

2 April 2014 - The Federal Government in Australia has detailed changes to that country's franchise legislation, the Franchising Code of Conduct, which are due to come into effect next year. Jason Gehrke provides a helpful summary.

31 March 2014 – The High Court has declined to grant an interim injunction restraining an ex-franchisee from continuing to trade following the expiry of the franchise agreement.

The GJ Gardner franchise, which is New Zealand's largest home builder, has launched its own finance company to help new home owners fund their building.

Porteous said Onion would only lend to G.J. Gardner clients initially and might eventually move into insurance. "Onion's key purpose is to make buying or building a new home easy by providing skilled specialists in finance and insurance with extensive knowledge of the housing market and home building sector," he said.

The lending issue created obstacles for many, he said, and Onion could also provide funds for buyers of existing houses which new house-builders needed to quit before they could start their construction project.

Onion was sourcing its funds from banks including ASB and Westpac.

Read more at http://www.nzherald.co.nz/b...

BB's Cafe and Muffin Break franchisees have come to the aid of the BizKids organisation in Whangaparaoa by making kitchens available to young bakers.

The initiative for young entrepreneurs was started by Hibiscus Coast parents to teach children about business and how to sell products and services. But the sale of baked goods was stopped by environmental health late last year when a member of the public complained to the Auckland Council that some children were selling home baking. That resulted in about 20 of 32 stalls closing, causing BizKids to struggle.

BizKids father Brent Robinson and The Plaza shopping mall manager Anne Murphy took the council Regulatory and Bylaws Committee to task on Wednesday. They presented a petition signed by 800 people asking for an exemption under the Auckland Council Food Safety Bylaw 2013.

BizKids is now able to sell food as long as it has been prepared in a registered kitchen, Mr Robinson says.

Read more at http://www.stuff.co.nz/auck...

Shivram Limited, the New Zealand master franchisee for Nando's, has now gone into liquidation after three months in receivership. There is no news of purchasers, although four or five companies were originally said to have been interested in taking over the master franchise. An update on possible sale is due tomorrow (Thursday 27 March). There are currently over 30 Nando's franchised outlets in New Zealand, which are continuing to trade.

Read more at http://www.nzherald.co.nz/b...

Hard Rock Cafe for Auckland

24th March 2014

The New Zealand Herald is reporting that the celebrated Hard Rock Cafe is to open a franchise in Auckland on the site of the former Kermadec Restaurant in the Viaduct. Hard Rock Cafe has over 150 outlets in 50 countries offering southern-style American cuisine amid decor featuring rock memorabilia. The company's only previous outlet in New Zealand was in Queenstown, but closed in 2004. A similar concept, Planet Hollywood, was a key tenant in the Metro Centre in Auckland's Queen Street when it first opened, but lasted only a short time. With casual dining concepts now on the rise in New Zealand (see next issue of Franchise New Zealand magazine), not to mention the success of Lorde's music overseas, perhaps the time has come. There is no confirmation yet who the local franchisee will be.

Read more at http://www.nzherald.co.nz/l...

BurgerFuel goes free range

14th March 2014

The world's biggest hamburger chain is finding cold weather, new competition and changing consumer habits are making a dent in its sales in many parts of the world, with global same-store sales down 0.3 percent.

The world's biggest hamburger chain said today that sales fell 1.4 per cent at established US locations. It blamed the harsh winter weather, but conceded that "challenging industry dynamics" also played a role. Globally, McDonald's said sales declined 0.3 per cent at locations open at least 13 months in February. It warned that its muted performance so far this year could hurt first-quarter profit margins.

In the region encompassing the Middle East, Africa and Asia, sales declined 2.6 per cent. The company cited weakness in Japan and Australia, as well as a shift in the timing of the Chinese New Year.

Executives at McDonald's, based in Illinois, acknowledge Americans' changing demands when it comes to fast food.

Read more at http://www.nzherald.co.nz/b...


Fair Go is back on TV1 tonight and no doubt they'll find a franchise to target this season, as they always do - after all, big brands make for better stories. But do businesses always get a fair go on this popular programme? Its original founder, Brian Edwards, says no - and he has some advice for anyone who finds themselves on the wrong end of a grilling.

Being in the right is no protection against a programme which, as I have argued before, acts as a court but has none of the protections that would apply to an accused person in the real justice system. Fair Go reporters assume the roles of prosecutor, judge and jury within a mock trial system in which the accused has no representation and no real opportunity to present a proper defence.

For some years now Fair Go has been a programme out of control. Its reporters, with the notable exceptions of Hannah Wallace and Kevin Milne,  about whom we have never received a single complaint, are power-drunk bullies, its journalism is suspect, its honesty open to question.

Read more at http://www.nbr.co.nz/articl...

TGI Fridays to return to NZ?

19th February 2014

The Australian master franchisee for the TGI Fridays chain is in New Zealand looking for sites, with plans to open here by the end of 2015. This would mark a return to New Zealand for the American chain, which currently operates over 900 restaurants in 60-plus countries. TGI Fridays previously operated a single restaurant in Christchurch but this closed many years ago. TGI Fridays operates in the casual dining space currently occupied by local chains Valentines and Cobb & Co.

Cox is evaluating two potential sites in Auckland, one in the downtown/waterfront precinct and the other in a suburban location.

The company estimates that each new restaurant will create about 80 full and part-time jobs.

However, retail analyst Tim Morris said fast food casual dining chains did not work outside Canada and the United States.

"Chain casual dining hasn't demonstrated an ability to scale globally," Morris said. Other casual dining chains like Denny's, Cobb & Co and Pizza Hut had not worked in New Zealand, he said.

Read more at http://www.nzherald.co.nz/n...

14 February 2014 - The company which owns the master franchise for the Nando's chicken chain, which was placed in receivership in November 2013, is close to being sold according to a report in today's New Zealand Herald. Although the report does not name the likely purchasers, Franchise New Zealand understands that several parties expressed an interest, including some which already have food franchise experience. Individual Nando's stores, which are owned by franchisees, are not in receivership and have continued to operate as normal during the last three months.


Meanwhile, Nando's Australia has tried to grab some publicity from the release of convicted drug smuggler Schapelle Corby's release on parole with a Facebook message encouraging her to eat at Nando's and promising, 'The only bars you'll see are on our grill.' It's been controversial...

Receiver Kare Johnstone, of McGrathNicol, said that in the lead up to the receivership Shivram had defaulted on royalty payments due to the master franchisor for the region - Nando's Australia - and had been issued with a breach notice under its franchise agreement.

The company owed $1.6 million to Heartland Bank at the time of the receivers' appointment and interest was continuing to accrue on that amount, she said.

Nando's stores in New Zealand, which are independently owned, are not in receivership and continuing to operate as normal.

In December Shivram's sole director, Shailen Ramjee, said he and Heartland had agreed on the receivership, which would "protect the assets so that everyone can be paid" and avoid the franchise agreement being terminated by Nando's Australia.

Read more at http://www.nzherald.co.nz/b...

Christchurch-based Cookie Time will officially open its first overseas outlet this afternoon in Japan. The company has operated a retail store in Queenstown since 2010, and the Japanese outlet will be operated under licence by a Japanese company.

The New Zealand company exports frozen dough to Japan, which is baked into cookies in Tokyo. The store also sells coffee, icecream and Cookie Muncher merchandise, such as earmuffs, iPhone covers, gift boxes and clothing.

Cookie Time general manager Lincoln Booth said the Cookie Time brand - particularly the Cookie Muncher cartoon character - had struck a chord with Japanese consumers and the Harajuku outlet had traded strongly since its soft launch in December and was already outperforming the Queenstown store.

Read more at http://www.nzherald.co.nz/b...

Labour of love for couriers

12th February 2014

A taxpayer-funded study of children taking part in the Jumping Beans pre-school exercise programme has shown improvements in a range of safety skills, prompting franchisor Sophie Foster to call for subsidised courses.

'Most playgrounds aren't really designed for under-2s,' Ms Foster said. 'So what we are doing at Jumping Beans is teaching them safety skills in an environment which is suitable, so when they do go to playgrounds, they are safe.'

Those who have already enrolled their children in the community-based courses include Olympic rowing couple Rob and Sonia Waddell and former All Black Mils Muliaina and wife Hayley.

Read more at http://www.nzherald.co.nz/n...

A new Wellington Pita Pit franchisee may have breached employment law by failing to follow proper procedures and telling staff they no longer had a job via social media messaging.

Another woman, who did not want to be identified, also found her name was not on the Facebook roster. When she contacted the new owners, she was told she didn't have a job, and to bring in her uniform.

She had worked for the franchise for three years and was considering going to the Employment Relations Authority.

Employment lawyer Susan Hornsby-Geluk said that even if an employee signed a casual contract, it could evolve into permanent status if the pattern of work was ongoing and regular.

In such a case, the job could not be terminated without a formal notice period and explanation.

Read more at http://www.stuff.co.nz/busi...

McDonald's global sales slip

24th January 2014

McDonald's saw its overall sales slip 0.1 percent in the last three months of what it called a 'challenging year' in 2013

At McDonald's, sales in the US dipped by 1.6%, with a bigger fall of 2.6% in the faster-growing economies of Asia, the Middle East and Africa.

Sales in the UK and the rest of Europe proved more robust, rising by 1% in the fourth quarter.

Read more at http://www.bbc.co.uk/news/b...

Is your job too small for you?

23rd January 2014

January 2014 - If you're considering a new start in the new year, buying a franchise can change your life. Be prepared, though - according to some of New Zealand's most experienced franchisors and advisors, you'll first need to change your mind-set. We also look at an innovative mentoring programme offered by one franchisor.

BurgerFuel's $30m pay day

20th January 2014

The Herald has a profile piece today on Josef Roberts, one of the people behind the growth of BurgerFuel, which announced a major deal last week. We'll have more on Franchise Brands, the company's new US partner, in our next issue.

Roberts met DeLuca at a conference early last year and the deal (Franchise Brands Ltd will buy 10 per cent of BurgerFuel with an option to buy 50 per cent in the next eight years, and provide expertise) arose from that meeting. The Americans, says Roberts, see an opportunity.

'Although the US is the home of the hamburger, we think ... the gourmet burger market is only just beginning there. The timing seems right.'

Read more at http://www.nzherald.co.nz/b...

January 2014 - Ending a franchise relationship is often not a black and white exercise. Deirdre Watson details a case where a third party was drawn into a dispute over an attempt to poach customers.

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