Franchisee bans Maori greeting; <br>franchisor disagrees

KiwiYo chief executive Norman Markgraaff said it was company policy that customers be welcomed with the scripted greeting, but the company had no problem if a staff member chose to add "kia ora" to the beginning of the presentation.

"In fact, we will actually promote the use of this form of welcome across our New Zealand stores and in our international stores, as it promotes the New Zealandness of our brand," Markgraaff said.

"I hope this position clarifies this highly emotionally charged issue, that I believe is being pulled completely out of proportion and can become political fodder which we have no intention to become involved with, and request reconciliation between the parties involved."