NZ-developed franchise management app taking off

Launched in 2015, Franchise Infinity was designed to bring together every aspect of a franchise’s daily operation routine in one easy-to-use app. Operations manuals, employment documents, health & safety processes, marketing tools, margin calculators, training content, order forms and other functions could be accessed from a single location, making it easier for franchisors, field staff and franchisees to access up-to-date information on everything they need.

Franchise Infinity was developed by the team at Franchise Accountants, the specialist advisors who were named Service Providers of the Year at the 2015-2016 Westpac New Zealand Franchise Awards. Now the company has launched a new version in response to customer feedback. Version 2.0 includes:

• Enhanced analytics and reports, including exception reporting;
• Better client interaction and navigation of the system;
• Integration with Xero (and others to come);
• Higher levels of customisation to individual brands;
• Learning management system with reporting and traceability;
• Franchise recruitment system with tailored prospect recruitment journeys to ensure proper compliance;
• New multiple-user access through layered security. This ensures ease of access for the entire team without compromising confidential documentation;
• A comprehensive franchise management ecosystem.

Lisa Thomas of the fast-growing Wheel Magician franchise says that, ‘We would be lost without Franchise Infinity as it has given us so much time back. It provides one place to update or amend documents with no more group emails being required, and a more secure structure. Having access to the analysis feedback helps us make sure franchisees are up-to-date (which is a great Health & Safety tool) and above all it's easy to learn and introduce into your franchise.  The support is absolutely brilliant: we highly recommend it.’

According to director Philip Morrison, Franchise Infinity 2.0 is already being evaluated and installed by a number of premium franchise brands in New Zealand and is about to be installed in its first Australian franchise, too.

‘Franchise management is a complex process with compliance, performance, support and management issues all overlapping,’ he says. ‘Franchise Infinity was designed to bring together all these aspects into a single tool, enabling everyone to access the information they need without changing platforms or re-inventing the wheel. The latest release is making that a reality.’