Field management training - November dates

The three online training programmes are designed to address the needs of the owners and managers of franchise systems, field managers and support office staff. Run by multi-award-winning Auckland experts Franchize Consultants, the programmes all have a highly practical focus with learnings that can be applied directly in the field. They feature a good mix of presentation, discussion and workshop-based problem solving, where course attendees collaborate on approaches to a tough franchisee case study scenario.

These courses are accredited for points toward the internationally-recognised Certified Franchise Executive (CFE) qualification.

Field Visit Foundations (online)

Wednesday 8 & Thursday 9 November 2023 1-5pm

What are field visits? What should a Field Support Representative do? And how does this fit into overall franchise system management? This intensive one-day workshop for Field Service Representatives provides the answers.

Core learnings:

• The purpose of field visits and why they are important
• The many potential roles of a Field Manager
• Understanding the franchisor-franchisee relationship
• The multi-stage field visit process
• Overcoming common Field Manager challenges
• The franchisor’s Field Manager Toolbox  
• Case studies and examples

Get more information on this course 

Improving Franchisee Performance for Field Support Representatives (online)

Wednesday 15 & Thursday 16 November 2023 1-5pm

This training is focused on helping Field Service Representatives engage with franchisees more effectively, productively, and profitably. This programme enables them to better understand performance information (including financial and non-financial KPIs). It also helps them work through benchmarking and sensitivity analysis, and franchisee development processes. 

Core learnings:

• Field visits and financial information
• Financial and non-financial performance metrics
• Benchmarking franchisee performance
• Using sensitivity analysis
• Franchisee business planning
• Overcoming common challenges
• Case studies

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Franchisee Business Planning (online)

Wednesday 22 & Thursday 23 November 1-5pm

Another field support building block aimed at upskilling field managers on effective business planning with franchisees. It provides them with valuable background and skills to engage with franchisees, encouraging effective business planning and business plan implementation.

Core learnings:

• Franchisee business planning structure and purpose
• Franchisee business planning tools
• The role of data, benchmarking and sensitivity analysis
• Developing and managing a franchisee business plan
• Overcoming common challenges
• Case studies

Get more information on this course