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Free Seminar - improve employee management and help needy kids

posted on 18th July 2018

18 July 2018 - A free workshop aims to help franchises improve employment practices (and avoid falling foul of labour laws) while raising funds for charity

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Break-away franchisees ordered to cease trading

posted on 11th July 2018

Two of the 32 New Zealand  Wendy's Supa Sundaes franchisees involved in a break-away which saw them rebranding their stores have been ordered to cease trading by a High Court judge. Justice Edwin Wylie said two of the former franchisees - one in Hastings and another in Mt Manganui - had rebranded ‘with their eyes open ... The situation they have placed themselves in now appears to be of their own making.'

The franchisees now have the choice to go back to trading as Wendy's or cease business, pending further court orders.

Wylie said (former Wendy's master franchisee) Chang Xi and franchisees had ignored written notices from Supatreats.

'Evidence to date suggests that Mr Chang was throughout working in the background to engineer the situation that has arisen, and then to present the revolt by franchisees as a fait accompli.'

Wylie said there was a risk significant damage had been caused to Supatreats' franchise business model and its ability to re-establish a presence in the New Zealand marketplace.


Free seminars – How to franchise your busines

posted on 10th July 2018

10 July 2018 - Free seminars being held in Auckland, Wellington and Christchurch next month aim to help business owners learn about franchising and licensing

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Shortage of franchisees, staff, limiting growth

posted on 4th July 2018

5 July 2018 – The availability of suitable franchisees and staff continues to pose problems for franchisors despite positive signs

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Auckland Bootcamp for Franchise Field Managers

posted on 3rd July 2018

July 2018 - The international Franchise Relationships Institute is bringing one of its most popular events back to Auckland in September.

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Shake-up as Wendy's Supa Sundaes franchisees split

posted on 1st July 2018

The former master franchisee for Wendy's Supa Sundaes in New Zealand has led a breakaway group rebranding the 32 stores here as Shake Shed & Co. The move follows a change of approved suppliers imposed by franchisor Supatreats NZ Ltd, which is owned by Singapore-based parent company Global Food Retail Group. The change sees Wendy's Sundae Stores reportedly required to sell ice cream from an Australian supplier at a higher price than the New Zealand product previously used. The franchisor is currently seeking an injunction against the master franchisee and sub-franchisees.

Former New Zealand Wendy's master franchisee Chang Xi said the franchisee businesses operating in shopping malls had united and collectively abandoned their agreements following restrictive measures from the ice-cream brand's owner, which had harmed local operations.

Xi said local owners fear their businesses will go under and jobs lost if they are forced to return to operate as Wendy's.

'We rebranded as a group as we feel that we need to be separated from this international franchisor to be able to survive,' Xi said.

'We have encountered a very terrible situation. All New Zealand franchisees are extremely upset.'


Primary school student's artwork wins The Coffee Club prize

posted on 21st June 2018

21 June 2018 – A new design cup being launched at The Coffee Club this month draws more attention to KidsCan

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Restaurant Brands strengthens Pizza Hut deal

posted on 13th June 2018

Restaurant Brands has signed a new 10-year master franchise agreement with owner Yum! Brands for the continuation of its Pizza Hut deal.

Restaurant Brands will continue to run marketing and operations for the brand in New Zealand and will step into the position of franchisor to existing independent franchisees, and provide development support to new franchisees.

In recent years it has been selling its regional and lower volume Pizza Hut stores to independent franchisees and at the end of the company's first quarter it owned 33 Pizza Hut stores in New Zealand, with 65 operated by independent franchisees, bringing the total network to 98 stores.


Bakers Delight smashes fundraising target for KidsCan

posted on 6th June 2018

June 2018 – The Bakers Delight franchise has raised $45,156 for KidsCan with its nationwide Finger Bun fundraising campaign

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2018 Franchise Awards - one more week to register

posted on 4th June 2018

The Franchise Association has extended the registration date for the 2018 Westpac New Zealand Franchise Awards to 13 June. Entries are welcome from franchisors, franchisees and service providers.

This is the 24th year of the Westpac New Zealand Franchise Awards, which have been measuring and recognising top performers since 1995. Winning an Award not only represents the pinnacle of achievement, but provides considerable publicity that helps build business and attract top staff or franchisees. Read our report on last year’s winners here.

Entry is open to all members of the Franchise Association. Note – the timeline has been moved forward from previous years to allow more time for judging.


Bravery award for McDonald's manager

posted on 4th June 2018

Congratulations to Mike Riley, the McDonald's manager who has received a New Zealand Bravery Decoration in the Queen's Birthday Honours for his cool actions when a gunman walked into his Upper Hutt store. He kept many people from harm. 

Mike Riley went to work to sell burgers and left a hero. A police officer, only known as Officer S, has also received a bravery award for the same incident when an agitated Pera Smiler, 25, walked into Upper Hutt McDonald's on September 8, 2015 with a .303 rifle.

Riley, a McDonald's manager, then aged 34, was out the back when a staff member screamed that a man with a gun had came in and Riley's first steps, of many, to heroism were taken.

"I could see my staff on the floor crying, I could see my close friend on the phone to her partner ... I decided I would try to talk to [Smiler]," Riley told Stuff.

What transpired next saw Riley getting staff and customers out of the building, stopping a father and daughter coming back in from the playground, checking the toilets to see if anyone else was left inside, then, remarkably, offering to cook the gunman a burger.

As he walked from place to place, checking it was clear, he had Smiler - alternating between high-agitation and calm - yelling behind him, often with a gun on him, sometimes aimed at his head, and hinting that things could end badly.

"I just said, 'I have a son and I want to go home and see him'. I think that resonated with him." These days Riley who now works in recruitment, just has sympathy for Smiler and his family.


Tipping point on plastic - how are franchises coping?

posted on 30th May 2018

30 May 2018 - Consumers and councils are turning on the humble plastic straw. Franchises are keen to respond, but their sheer size can mean supply issues slow them down.

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At last - Holidays Act to be reviewed

posted on 30th May 2018

The Government has announced that it will review the Holidays Act 2003 and make recommendations for change within the next 12 months. This will be welcome news for franchises who are battling with compliance issues under the scrutiny of a Labour Inspectorate which announced last year it would be specifically targeting the franchise sector. The current massively-complicated Act makes it hard to do the right thing no matter how hard employers try, as we pointed out last year.

It is important for employers to bear in mind that their legal obligations to ensure compliance with the Act will remain until new legislation is passed which the Government has indicated is likely to be a minimum of two years away.

Workplace Relations Minister Iain Lees-Galloway said the taskforce would look at ways to simplify the Holidays Act.

'There's been enormous change in our labour market over the past fifteen years and it's clear we need to look at the Holidays Act with a fresh pair of eyes and ensure it is fit for modern workplaces and new working arrangements,' Mr Lees-Galloway said.

The current law was proving 'difficult and costly' for employers to follow and workers were missing out on what they were owed, he said.

'The legislation needs to be straightforward and simple to implement, and deliver fair rest and entitlements for workers,' Mr Lees-Galloway said.

Download the Cabinet paper on the review here.


McDonald's embraces Te Reo

posted on 25th May 2018

23 May 2018 – A McDonald's in Hawkes Bay has become the first in New Zealand to offer customers a menu in both English and Te Reo. Will more follow?

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Maturing economy – positives among the questions

posted on 23rd May 2018

24 May 2018 – The latest Quarterly Economic Overview from Westpac suggests New Zealand is on track for moderate growth over the next few years but there are uncertainties

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GDP estimates show widespread regional economic growth

posted on 10th May 2018


2018 Franchise Awards - enter now

posted on 23rd April 2018


International speakers named for NZ Franchise Conference

posted on 23rd April 2018


Fair play and franchising

posted on 22nd April 2018


What's ahead? Good, bad and goodness knows

posted on 20th April 2018


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