last updated 28/08/2020


Building great franchise teams - NZ seminars

last updated 28/08/2020


Four seminars being held online and in person from September are designed to give franchisor teams the tools they need to help franchisees get the most out of their businesses.

The sessions, run by multi-award-winning Auckland experts Franchize Consultants, are designed to respond to real-life challenges and help answer real-life questions. They are facilitated by three of the company's most experienced consultants: Michelle Bentham, who has many years of operational experience with McDonald’s and Subway; Dr Callum Floyd, who has led franchise system development and improvement projects for local and international franchises across a range of business sectors; and Graham Elliott, who has substantial senior management and consulting experience with network business models including  Placemakers, Life Pharmacy, Unilever, Reckitt & Colman and Smith & Nephew.

They cover:

  • Franchise field support visit training
  • Improving franchisee performance
  • Managing a franchise system
  • Franchisee business planning for field managers

Field Support Visit Foundations - online

Tuesday 15 and Tuesday 22 October 2020 (1-5pm)

The first of three building blocks to help Field Support Representatives build their knowledge and value. What are field visits? What should a Field Support Representative do? How does this fit into overall franchise system management? This intensive one-day workshop for Field Service Representatives provides the answers.

Effective field support visits have a dramatic impact on the health, performance and profitability of a franchise system. This field visit training programme for field representatives and franchisor executives provides powerful insights into the role of field visits and how they should be performed effectively. Importantly, you will also gain knowledge on the background franchise infrastructure required in order to provide effective field visits, including available tools and how to use them.

More information on this course

Improving Franchisee Performance for Field Support Representatives - online

Thursday 8 and Tuesday 13 October (1-5pm)

This second building block for Field Managers is focused on helping them engage with franchisees more effectively, productively, and profitably. This programme enables them to better understand performance information (including financial and non-financial KPIs). It also helps them work through benchmarking and sensitivity analysis, and franchisee development processes. 

The current environment highlights the importance of understanding and managing franchisee performance. In turn, franchisors who actively engage with franchisees on performance information have the basis to forge more co-operative, meaningful and productive relationships – benefiting both parties.

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Franchisee Business Planning- online

Tuesday 20 and Tuesday 27 October (1-5pm)

The third field support building block is aimed at upskilling field managers on effective business planning with franchisees. It provides them with valuable background and skills to engage with franchisees, encouraging effective business planning and business plan implementation.

Benefits are an improved understanding of:

The purpose of franchisee business planning and the process
The elements of the business plan, along with associated data requirements
How to best assist franchisees to complete a business plan and then achieve the objectives
Strategies to overcome common franchisee business planning objections

More information on this course

Managing a Franchise System - in person

Monday 2 and Tuesday 3 November, Auckland)

What does it take to become a successful franchisor? What are the many functions and activities a franchisor must undertake to manage a great franchise system? This training programme  teaches the fundamentals of managing a franchise system and provides franchisor executives with core knowledge and skills necessary to effectively manage a franchise network and earn the on-going respect and co-operation of franchisees.

Course attendees will learn the many, varied and changing core roles associated with managing and building a franchise system over time, covering key issues from strategy through to implementation, from franchisor planning to recruitment and onboarding, communication, compliance management, marketing, performance management and exits.

More information on this course

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