Ongoing Development

by Simon Lord

last updated 22/09/2019

Auckland seminars – improving franchise performance

by Simon Lord

last updated 22/09/2019

August 2019 - Three seminars being held in October are designed to help franchisors improve the performance of franchisees and provide a foundation in franchise field management for new franchisors and franchise executives

The sessions, run by multi-award-winning Auckland experts Franchize Consultants, are designed to respond to real life challenges and help answer real life questions. They are facilitated by two of the company's most experienced consultants: Michelle Bentham, who has many years of operational experience with McDonald’s and Subway; and Dr Callum Floyd, who has led franchise system development and improvement projects for local and international franchises across a range of business sectors.

Field Visit Foundations

Monday 14 October

What are field visits? What should a Field Support Representative do? And how does this fit into overall franchise system management? This intensive one-day workshop for Field Service Representatives provides the answers.

Effective field support visits have a dramatic impact on the health, performance and profitability of a franchise system. This field visit training programme for field representatives and franchisor executives provides powerful insights into the role of field visits and how they should be performed effectively. Importantly, you will also gain knowledge on the background franchise infrastructure required in order to provide effective field visits, including available tools and how to use them.

Download brochure for this course

Improving Franchisee Performance

Tuesday 15 October

Help your Field Service Representatives engage with franchisees more effectively, productively, and profitably. This programme enables them to better understand performance information (including financial and non-financial KPIs). It also helps them work through benchmarking and sensitivity analysis, and franchisee development processes. 

The prevailing economic environment highlights the importance of understanding and managing franchisee performance. In turn, franchisors who actively engage with franchisees on performance information have the basis to forge more co-operative, meaningful and productive relationships – benefitting both parties.

Download brochure

Franchisee Business Planning (for Field Managers)

Wednesday 16 October

This training is aimed at upskilling field managers on effective business planning with franchisees. It provides them with valuable background and skills to engage with franchisees, encouraging effective business planning and business plan implementation. Limited to 20 attendees.

Benefits are an improved understanding of:

  • The purpose of franchisee business planning and the process
  • The elements of the business plan, along with associated data requirements
  • How to best assist franchisees to complete a business plan and then achieve the objectives
  • Strategies to overcome common franchisee business planning objections

Download brochure


Order a Print Copy
Order a Print Copy