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Australian Franchise Awards – 2017 Results

posted on 11th October 2017

11 October 2017 – Two names familiar to New Zealanders took out the top titles at this year’s MYOB FCA Excellence in Franchising Awards

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The Coffee Club finds new home for happy franchisee

posted on 10th October 2017

10 October 2017 – Waikato drivers can look forward to a high quality break after an expired lease meant a new opportunity for franchisee Richard Sun

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Top 200 franchises bounce back

posted on 5th October 2017

5th October 2017 – After a sales decline last year, global franchises are on the rise again, says a US publication. Who's growing and who's struggling?

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Columbus Coffee celebrating Red Nose Day for charity today

posted on 29th September 2017

It's Red Nose Day today! Head into your local Columbus Coffee to help celebrate and make your donation to Cure Kids or pick up a Red Nose, wristband or pin. To find out more about Cure Kids and the wonderful work they do, visit

Since Cure Kids was established by Rotary in 1971 as the Child Health Research Foundation, we have helped save and improve the lives of thousands of kids both here in New Zealand and around the world.

We have invested almost $40 million in research which has helped shape and change the way children who live with serious diseases and health conditions are diagnosed and treated.

The breadth of the work we support is wide; just some of the projects we have funded,or are currently funding, include childhood cancers, inherited heart conditions, cystic fibrosis, sudden unexpected death in infants (SUDI), stillbirth, burns, and child and adolescent mental health, among many others.

Cure Kids are the largest funder of child health research outside the government, and we are supporting the best science possible to make a difference to the health and well-being of children in New Zealand.

Support from every day New Zealanders makes this important work possible, and every year we are humbled by the generosity of Kiwis up and down the country who dig deep and donate to Cure Kids.

We are proud to be a fundamental part of improving and saving the lives of New Zealand children and, with your support, we will continue to give today’s and tomorrow’s children the best chance of enjoying a healthy childhood.

Donate for Red Nose Day


Bullet-proof your franchise from media threats - seminar

posted on 28th September 2017

Media expert Pete Burdon is presenting a full-day seminar in Auckland to show franchisors how to handle potential media threats and create positive media attention

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One man and his dog celebrate Fastway's first Courier Day

posted on 27th September 2017

Not every man and his dog can boast a lifetime on the road together, but that’s exactly what Whangarei's Fastway courier franchisee Craig Hausman and best mate Brutus have clocked up

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KFC launches table service for urban areas

posted on 27th September 2017

KFC has launched a ‘linger longer’ table service restaurant in central Auckland, with plans to open more in other urban areas.

Following a successful testing period, the Fort St location was specifically chosen to house KFC's first table serviced restaurant.

'The area that the [new] store is in has a lot of residential and commercial activity so people would like to be able to come in, sit down and have a quick meal.

'Having customers stand around, waiting for an order to then be able to take it and sit down is not ideal, and so table service became an important part of the solution to improve the experience.'

[Restaurant Brands CEO] Creedy says customers no longer just want food fast - they want an experience.

'Some people would prefer to have a discussion or a lunch meeting maybe and we have tried to offer them a variety of options; fast or linger a bit longer.'


Survey review: new franchises require care

posted on 25th September 2017

A large number of new franchises have launched on to the New Zealand market over the last five years. Simon Lord suggests some things to watch out for

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Late payments rise for second consecutive quarter

posted on 19th September 2017

Dun & Bradstreet’s quarterly report suggests the economy is in sound shape for now despite what it calls 'surprisingly moderate' growth

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Fair Work Changes Pass In Australia

posted on 18th September 2017

New legislation in Australia makes franchisors responsible for franchisees’ employment breaches. The Asia-Pacific Centre for Franchising Excellence offers some advice for anyone operating across the Tasman

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Domino’s raises dough for Youthline

posted on 18th September 2017

18 September 2017 - Domino’s will host a national Doughraiser this Thursday where more than 100 stores across New Zealand will donate $1 from every pizza sold to youth development organisation Youthline

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Learn from NZ's top franchisors - Podcast & Video

posted on 1st September 2017

August 2017 – An experienced panel of New Zealand franchisors explored the 2017 National Franchise Conference theme of innovation, integration and resilience in business, sharing some vivid examples from their own experiences

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Mad Butcher owner faces problems after bank withdraws support

posted on 29th August 2017

29 August 2017 - The future of publicly-listed Veritas Investments, the owner of the Mad Butcher franchise, is unclear after the company's bank pulled its support for the company. Veritas is looking at a possible sale or merger of its business.

We've posted a couple of articles on private equity and listed company ownership of franchises recently. Read Dr Callum Floyd's discussion of the pros and cons of private equity and listed company ownership for franchisors and franchisees, while Simon Lord questions how well financiers understand franchising here.

Veritas Investments, the NZX-listed owner of the Mad Butcher and Better Bar Company franchises, said ANZ would withdraw its banking facilities when they fell due in October and November.

This created "material uncertainty" for the company, which earlier this year sold the troubled gourmet supermarket brand Nosh, and its ability to continue.

The directors of the company were confident a solution could be found.

"The directors acknowledge that if the group is unable to obtain alternative sources of funding, within the required timeframe to enable the repayment of the bank debt, or receive an extension of timing of debt repayments to the bank to enable the group to execute any of the above options, then the going concern assumption would not be appropriate."

"Whilst material uncertainties exist, the directors consider that there is a reasonable expectation that the above options can be executed and that the ANZ will support the group through this process."

Read more from the Stuff report.

There's also some interesting analysis and comments from the NBR and its readers.


One in 20 Kiwi jobs is in franchising

posted on 28th August 2017

August 2017 - Latest info from the Survey of Franchising reveals that the sector is a major employer and trainer of New Zealanders

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KFC uses VR gaming in new staff training programme

posted on 28th August 2017

KFC is incorporating the VR experience  into a programme designed to show trainees how to cook its signature Original Recipe fried chicken. In order to get out of a virtual escape room, employees will have to play as a pair of disembodied hands to demonstrate (virtual) mastery of the five-step cooking process — inspecting, rinsing, breading, racking, and pressure-frying — all the while being cajoled by Colonel Sanders himself. The company says it's meant to 'instill pride' in KFC's heritage rather than being a serious training tool at this point, but it points to future uses of the technology in an industry where staff turnover means fast, efficient and inexpensive training is vital. Experience the game

KFC wanted to create a fun and engaging way to highlight the heritage behind its chicken recipe, using gamification and immersive participation to make it more memorable than say, a presentation or video. The experience -- dubbed  “The Hard Way” -- will be shown at regional general manager training classes, quarterly franchise meetings and during corporate onboardings. Felix says that the experience is KFC’s “first foray” into VR.

The VR experience goes beyond linking a legacy company with modern tech. Through fresh characterization and storytelling, the training can better connect staff with the company's founder and mascot, capabilities and decades-long history, according to Jonathan Minori, design director with Wieden + Kennedy Lodge, the agency behind the project.


Warning - NZ women targetted by 'secret' pyramid scheme

posted on 28th August 2017

The Commerce Commission has issued a warning about women's 'gifting circles' which are no more than a pyramid selling scheme in breach of the Fair Trading Act. Unlike franchising, pyramid selling schemes promise payments for the enrolling of others, rather than sales of a product, and require the constant recruitment of new members - which is ultimately impossible. The latest scam is specifically targetting women in Auckland, Tauranga, Nelson and Golden Bay, and has been described by one victim as a 'spiritually transmitted disease.'

Pyramid schemes are illegal in 46 countries. The Commerce Commission wants to hear from anyone who has been approached recently to join a gifting circle, or anyone who has information that identifies anyone profiting from the scheme. Women operating a circle, or who invite others to join one, may be fined up to $600,000 per offence.

Pyramid selling or network marketing should not be confused with franchising, which is a reputable way of doing business where franchisees own their own business providing goods or services under a common brand. Understand how franchises work and see details from the latest Survey of Franchising.

Women pay a "gift" of US$5000 (NZ$7000) when they start as a seed, before moving on to sapling, then blossom and finally achieve the "Lotus" status to receive a US$40,000 payout from eight new women. If no new members are recruited, the circle can collapse.

A circle document entitled "25 Ways to Manifest Your Gift" encourages new recruits to sell their car, paint a neighbour's house, apply for a credit card or second mortgage, take out a loan or ask for an early inheritance.

The most disturbing is number 18, where they are encouraged to sell their blood or plasma, and even their eggs.

Women sign a document stating the money is "a gift and not an investment" and that they "expect nothing in return".

They receive coaching on how to recruit others and meet several times a week in person or by phone to discuss life, spirituality and personal development.


Inland Revenue issues urgent email scam warning

posted on 25th August 2017

25 August 2017 - Inland Revenue is warning people about a particularly sophisticated email tax scam circulating today.

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Joint employer liability proposed in Australia

posted on 25th August 2017

A Labor senator in Australia is proposing amendments to make the Protecting Vulnerable Workers Bill even tougher.

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Bags of success for charity handbags

posted on 25th August 2017

25 August 2017 – The ‘free facials for handbags’ charity promotion at Caci collected over 1,000 handbags for Dress for Success

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Economy throttling back but growth to continue

posted on 15th August 2017

15 August 2017 – The latest Westpac Economic Overview finds rising global interest rates are balanced by rising commodity prices for New Zealand products. Growth will continue but slow by the end of the decade.

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