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Seeking young achievers for franchise accelerator

posted on 19th May 2017

17 May 2017 – Kiwi business owners can win involvement in a global business accelerator programme designed to help them grow their concepts through franchising

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Entries now open for 2017 Franchise Awards

posted on 16th May 2017

May 2017 - The Franchise Association has launched the 2017-18 Westpac New Zealand Franchise Awards and is calling for entries from franchisors, franchisees and service providers to the franchise sector.

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McDonald's ad accused of exploiting childhood bereavement

posted on 16th May 2017

McDonald's UK has apologised for upset caused by a TV advert that charity campaigners have said 'exploits childhood bereavement.' The advert shows a child asking about his dead father and thinking they had nothing in common until it is revealed they share the same favourite menu item. It's a rare false step from a company which, through its Ronald McDonald Houses charities, has always been seen as a major supporter of families facing challenges.

The campaign has attracted criticism from widows who called it 'offensive'.

A McDonald's spokesperson said: 'This was by no means an intention of ours.'

'We wanted to highlight the role McDonald's has played in our customers' everyday lives - both in good and difficult times,' the spokesperson added.

Bereavement charity, Grief Encounter said it had received 'countless calls' from parents saying their bereaved children had been upset by the advert.

The campaign, from London-based advertising agency Leo Burnett, first aired on 12 May and is scheduled to run for seven weeks.


Postie's food delivery trial extended to Auckland CBD

posted on 12th May 2017

11 May 2017 - New Zealand Post is to extend its food delivery programme trial to Auckland, after starting to deliver KFC in Tauranga last month. The trial will see New Zealand Post partner with Menulog to deliver food from 50 restaurants in Auckland's CBD. Such delivery services as Uber Eats are already having a big impact upon franchise sales levels, as detailed in the cover story of our latest magazine. Download the latest issue here or send for your free print copy here.

The national postal service has continued to put up postal pricing in recent years, citing a decline in mail and parcel deliveries.

The innovative move into food delivery is one which will see the company branch out from its traditional revenue streams.

[Menulog NZ commercial manager] Paul Dodds said if the trial went well, the delivery scheme would be rolled out across the country in the coming months, with deliveries likely to increase in Winter.

'We have maybe 20 [NZ Post] drivers just in Auckland CBD,' Dodds said.

'As we scale up we'll probably just keep growing especially over the coming months when it's going to get busier as it gets colder and wetter, and people don't want to leave the house.'


Domino's training hour to address top 3 complaints

posted on 9th May 2017

May 2017 - Domino's New Zealand is to close each of its 110 stores for an hour for extra training in an attempt to achieve 100 percent customer satisfaction. The aim is to address the company's top three customer complaints: missing garlic breads, unevenly-cut slices and poorly distributed pepperoni.

Meanwhile, Domino's Australia has been fined for a breach of the Australian Franchising Code of Conduct. The company admitted it had provided an annual marketing fund financial statement to franchisees later than required under the Code. The A$18,000 fine was the first for non-compliance under the updated Code.

Domino's general manager NZ Scott Bush said the campaign and training session recognised customers valued Domino's products and speed, but wanted every product in every meal to meet expectations.

'We have run a number of focus groups and our customers tell us they love our products, but when we make a mistake, they want it fixed as quickly as possible and we will,' Bush said.



posted on 29th April 2017

务呢? Franchise New Zealand杂志及网站的Simon Lord为你
提供创业指导方针。The attached translation of one of our most popular articles has been supplied by our friends at AsiaWide Franchise in Singapore. Click to open the pdf.

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Migrant arrivals at new record

posted on 26th April 2017

26 April 2017 - Migrant arrivals reached a new high of 129,500 a year in the March 2017 year, Statistics New Zealand announced today.

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More big names for national franchise conference

posted on 26th April 2017

April 2017 - Martin Snedden is the latest name to join the speakers line-up for this year's National Franchise Conference being held in Hamilton in August

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Australia's joint employer inquiry under way

posted on 26th April 2017

April 2017 - A number of submissions have been made to the Australian committee reviewing proposed legislation that would make franchisors jointly liable with franchisees on employment issues.

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Staff, franchise buyers and funding could limit growth

posted on 26th April 2017

April 2017 - A shortage of suitable staff and franchisees, as well as potential funding issues, are the main concerns for franchisors in the year ahead.

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Franchise survey questionnaires out now

posted on 12th April 2017

11 April 2017 - Franchisors are being urged to complete the Franchising New Zealand survey forms to help build a better picture of the sector's importance to the NZ economy

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NZ Post to deliver KFC in Tauranga

posted on 3rd April 2017

KFC is to trial home delivery in Tauranga via the New Zealand Post courier network. The company ultimately plans to offer home delivery from around one-third to half of its New Zealand stores.

The news comes after UberEats launched in Auckland earlier this year to offer home delivery of products from a wide range of local restaurants. According to an article in the latest issue of Franchise New Zealand magazine (available free in print or digital form here), the service has proved hugely popular as a business-builder for brands like Burger Wisconsin and Mexicali Fresh, although the cost to franchisees is considerable.

UberEats has not yet launched in Tauranga, and is thought unlikely to operate in some of the smaller regions of New Zealand for some time. New Zealand Post's courier network, on the other hand, is already well-established throughout the country. The trial will show whether food delivery might offer a new source of revenue for drivers and restaurants alike as the market for eating out increases but lower drink/driving tolerances reduce mobility - especially outside centres well-served by public transport.

According to a release from KFC owner Restaurant Brands Ltd, customers will be able to order on the fried chicken chain's website and have their food delivered by an NZ Post driver.

Restaurant Brands chief executive Ian Letele said the decision to partner with NZ Post was due to their expertise in logistics.

'NZ Post has an extensive delivery distribution network around New Zealand, and KFC is available in most towns nationwide. With the support of NZ Post, we hope to service the home delivery needs of many more KFC customers throughout New Zealand,' said Letele.

Mike Stewart, general manager of customer experience and innovation at NZ Post said, 'We are very excited to be supporting such a well-known and loved brand as KFC.

'Our many years' experience, and growing strength in on-demand delivery makes us the ideal provider.'


Opportunities abound as regional economies grow

posted on 31st March 2017

31 March 2017 – The latest figures from Statistics New Zealand show growing economic activity in 12 out of 15 regions. That means new business opportunities for franchisees and franchisors.

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National franchise conference draws big names for August

posted on 23rd March 2017

April 2017 - Martin Snedden is the latest name to join the speakers line-up for this year's National Franchise Conference being held in Hamilton in August

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How far is fair?

posted on 22nd March 2017

Australian legislation may impact global franchise model

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More people coming to New Zealand on work visas

posted on 22nd March 2017

21 March 2017 – Record net annual migration levels continue, Statistics New Zealand said today, bringing larger numbers of migrants into the country on work and residence permits.

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Auckland seminars to help franchises grow

posted on 22nd March 2017

A series of five workshops to be held in Auckland in May will give New Zealand franchisors and their leadership teams new insights into best practice methods across a range of topics.

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Settlement reached with Nosh franchisee

posted on 7th March 2017

Veritas Investments has reached a settlement with a franchisee who took down the signs and sought to terminate his Nosh franchise agreement after buying the business just days before Veritas disclosed it was under pressure from its bank to sell the chain.

Although details are confidential, it appears that the franchisee has paid Veritas rather than the other way round. The Nosh Group company has since been sold to a new goup of investors.

Mead's Constellation Drive Food Market had served notice to terminate its franchise, a move disputed by Veritas's Old NGL Ltd.

"Under the terms of the settlement, Constellation Drive Food Market has agreed to pay an undisclosed sum to Old NGL Limited to settle all debt, claims and disputes concerning that franchise," Veritas said in a statement to the NZX today.


Net annual migration passes 71,000

posted on 27th February 2017

21 March 2017 – Record net annual migration levels continue, Statistics New Zealand said today, bringing larger numbers of migrants into the country on work and residence permits.

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NBR opens regulation debate again

posted on 26th February 2017

A recent series of articles in the National Business Review has once again raised the topic of possible regulation in New Zealand’s franchise sector.

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