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Ongoing Development
Bakers Delight Cleared By ACCC
After an extensive investigation by the ACCC in Australia, Bakers Delight has been cleared of an unconscionable conduct in relation to its franchise operations. The claims had been made in relation to the treatment of former franchisees
Coming soon to a court near you?
Will growing concerns in US franchising affect the types of disputes we see in New Zealand?
Conference Planning Do’s & Don’ts
When planning a conference for franchisees, what do you need to know? Here's a helpful list from a professional events manager.
Coping With Recession
6 April 2009 - What actions are franchise systems taking to help their franchisees deal with downturn? In this extract from the latest issue of Franchise New Zealand magazine, we talk to some of New Zealand's most experienced franchisors
Dealing With Bad Press
Bad publicity can happen to any company at any time. We look at some recent situations and offer practical advice for franchisors and franchisees on being prepared
Discovery Days help potential franchisees learn about opportunities
October 2009 - Discovery Days, when groups of potential franchisees visit franchisors, are common practice overseas - but haven't taken off in New Zealand yet.
Franchise Association Calls For Positive Regulation
13 February 2008 - The Franchise Association of New Zealand has come out in favour of franchise regulation with calls for six specific recommendations to be included in legislation currently before parliament.
How Are Franchises Responding to Recession?
Franchises tend to do pretty well in a recession, but that doesn't mean that franchisors or franchisees can afford to be complacent. Franchises which have not taken care to get their structures right, or which have not adapted to changing markets, will run into difficulty - no matter how hard franchisees work. Here are six key areas that good franchises will be working on as they organise themselves for the immediate future.
How To Get The Most Out Of Your Advisors
The support of quality advisors can make a big difference to the success of your business. This guide offers some pointers on how to choose advisors and how to get the best results from them.
Lost In Translation
Franchises don't always transfer successfully from one country to another. Simon Lord looks at the lessons to be learned from past experience and Win Robinson defines four key steps to successful exporting
Making Franchisee Conferences Work
In any franchise, the annual conference is always a major event. Here are some tips from an experienced franchisor on making the most of getting everyone together.
Managing marketing funds
September 2009 - How do franchises collect marketing funds, who is accountable for them and how should they be spent?
Master Licences - What Do They Offer?
Looking for a bigger challenge? Wanting to diversify your company's interests? Searching for growth? A master licence from overseas might offer exactly what you need.
McDonald's Lessons Don't Always Apply
McDonald's is generally recognised not just as the best-known but also probably the best franchise on the world. That's great for them, but the expectations of excellence that it creates can actually be dangerous for other franchisors.
Proofing Advertisements
Advertising provides the life blood for many businesses, so it's important that it says the right things. We provide a light-hearted look at what can go wrong and how to get it right.
Put People Back in Business
Good relationships are going to matter more than ever in 2009
Stay in touch to grow your franchise
How can franchisors attract, involve and appoint new franchisees during a time of economic uncertainty?
The Challenge of Change
Greg Nathan discusses how to get franchisee buy-in and commitment to change
The Coffee Club poised for overseas expansion
One of Australia's fastest growing café groups is going from strength to strength with a Thai partner.
The Naked Franchisor
Good relationships between franchisors and franchisees depend partly on a clear understanding of what the franchisor is charging for and how they are making their revenue. Hiding income streams only leads to trouble, says Win Robinson
What Old Franchisors Know and New Franchisors Don't
October 2008 - Every cloud has a silver lining, although new franchisors may not recognise that yet.
Who pays for price promotions?
Franchisors and franchisees should be wary of how they structure sales promotions
Wise Counsel
Franchise Advisory Councils are an effective way of harnessing franchisees' ideas and driving systems forward, says
Yet Another Franchise Inquiry for Australia
Australian franchising faces its third enquiry in nine months, this time at Federal level. Jason Gehrke reports.
Case Studies
Asia Enjoys New Zealand Franchise Flavour
January 2000 - New Zealand franchisors are starting to look overseas for new expansion opportunities. Simon Lord talks to Geoff Mitchinson about selling 'New Zealand's traditional fish & chips' in Asia.
Case study: Rodney Wayne Hairdressing
Rodney Wayne is one of New Zealand’s pioneer franchisors. When he franchised his successful chain of hairdressing salons in the 1980s he was one of the first in the country to adopt the franchise model. We asked him how he built the brand into the biggest salon chain in the country.
Confessions of a Field Consultant
How do you turn a poorly-performing franchise into a good one? Greg Snell shares some experiences from 30 years of trouble-shooting
Creating A Franchise Giant - the story of Paper Plus
Garry Donoghue oversaw the transformation of a company that started out as a simple buying group into the biggest retail franchise in New Zealand. Here Garry, who retired as CEO of Paper Plus in 2005, shares the strategies that went into building the organisation and fending off competition.
Making A Fair Deal
Making Franchises Affordable
Franchisors are looking for creative solutions to help solve an old dilemma - what do you do when your potential franchisee has all the right qualities but not enough money? We investigate alternative funding strategies
McDonald's - The Myth & The Magic
NZ company cleans up in India
Two immigrants' enthusiasm for the franchise they bought will see Dunedin-based Crest Commercial Cleaning operating in around a dozen cities in India and providing employment for thousands of people there by 2012.
Re-Inventing McDonald's
September 2009 - In the last 10 years McDonald's has changed from fast food fatty to green salad goody. Why was it necessary - and how were franchisees persuaded to make huge reinvestments in their businesses?
Sharing the Lessons of McDonald's
Al Dunn spent 31 years with McDonald's before establishing his own consulting business. In a recent issue of Franchise New Zealand magazine, he answered questions put to him by some top franchisors. This article contains both the magazine story and some extra material.
Taking Our Licks Overseas
Simon Lord talks about exporting with Shane Lamont of New Zealand Natural - NZ's most global franchise
The Fastway Story - Part 1: The Beginning
In the first of two articles Bill McGowan, founder of Fastway Couriers, recalls the challenges and rewards of building a global franchise network from scratch in a typically frank way.
The Fastway Story - Part 2: Beyond Australasia
December 2005 - In the second of two articles on building a global franchise, the founder of Fastway Couriers, Bill McGowan, discusses the development of national master franchises and the challenges, pleasures and pitfalls of overseas expansion.
Turning Information Into Results
June 2008 - Lorraine Lord investigates a system that helps franchisors and franchisees not just measure their results but actually understand how their business works
Relationship Issues
Optimism is catching
2 February 2009 - New research into franchisors' and franchisees' confidence levels in Australia shows the importance of confident leadership.
Preparing new franchisees effectively
What are the issues impacting effective new franchisee preparation? Corven research has just released results of a recent study.
Pressing the right buttons
Don’t treat others as YOU would like to be treated but as THEY would like to be treated, says Allison Mooney. It can make all the difference to the results franchisors and franchisees achieve.
The E Factor
Most franchisors recognise that the type of support a franchisee needs changes as they become more familiar with running their business. However, franchisors may not understand the psychological changes that take place as the franchisee develops in confidence.
Legal Matters
Australian Ruling Confirms Certainty for Franchise Agreements
27 August 2008 - The High Court of Australia has overturned a decision by a lower court that had huge implications for the integrity of franchise agreements in that country and possibly beyond.
Chinese franchise regulations welcomed
New franchise regulations in China have boosted the confidence of franchisors in entering this huge market, says Dr Callum Floyd
False franchisors plead guilty
16 October 2009 - The Commerce Commission has welcomed the conviction and sentencing today of Stewart John Brown and Robert Llewelyn Parr
Five habits of highly successful franchisors
US law firm Faegre & Benson has suggested what it is that marks out great franchisors
Getting in, Getting on
September 2009 - Bill Milnes provides a guide to immigration issues for franchisees and franchisors
Ice Cream Case Demonstrates Need for Trademark Protection
The story of the Mr Whippy who wasn’t reinforces the need to protect your franchise at all times.
Major changes to Australian Code recommended by Franchise Inquiry
December 2008 - The latest Inquiry into franchising in Australia, this time at Federal level, has recommended some significant changes to the Australian Franchising Code of Conduct.
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