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When you’re a Hire-A-Hubby franchisee, everybody wants your number
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Hire-A-Hubby's Chris Stewart 'People are stoked when they get problem-solvers like us'
Hire-A-Hubby's Craig Burrows 'It's a brilliant business and I never get bored'
If there’s one thing Hire-A-Hubby franchisee Craig Burrowes loves about his business, it’s the sheer variety: one day minor maintenance, the next managing a renovation project which involves specialist tradespeople. Then there’s the turtles. Turtles?
‘I’ve done a lot of jobs for a wonderful couple, including work to stop turtles escaping from their pond! Who would you call under those circumstances but Hire-A-Hubby? It’s all about building trust with people: when people realise you are a can-do person with a problem-solving attitude, then they will make you first port of call on all sizes of jobs. I don’t think we’ve actually beaten the turtles yet, but we’re still working on it!’
Craig is an experienced manager, but says he lost his heart and direction in the corporate life. ‘After my wife and I took a few months overseas, I said, “That’s it – I’m never going back to an office again! I want to do something different.”
‘I wanted my own business, and I wanted to do something I would really enjoy. I’d always enjoyed working with my hands so I thought of Hire-A-Hubby. As homes get more expensive and people get too busy to do practical stuff, property maintenance is a big market. I didn’t want to be at the lower end of the market and identified Hire-A-Hubby as a brand I’d be proud to be associated with.’
With over 12,000 regular customers and sales exceeding $8 million, Hire-A-Hubby is New Zealand’s first choice for professional maintenance, building, repair and renovation services. Today, their offer is summed up in the tag line From Maintenance to Makeovers. Craig sensibly interviewed several other Hire-A-Hubby franchisees and found the franchise lived up to its reputation before starting his business in Auckland’s Mt Eden six years ago.
‘I hit the ground running! In my first week I was swamped with work and it has continued to snowball ever since. Now, a lot of business comes from repeat customers because we cover such a broad range of problems that if you’ve helped them once, you become their one-stop-shop for other work. It’s a brilliant business and I never get bored: recently, I’ve spent time hanging valuable art work and today I’m managing a bathroom renovation.
‘I’ve developed relationships with specialist tradespeople I trust to uphold Hire-A-Hubby’s reputation and that’s making a big contribution to my success: it means your income isn’t limited by the number of hours you put in personally.’ And, for even more variety, Craig has been involved in the Hire-A-Hubby training programme that helps new franchisees get up and running as fast as he did.
Chris Stewart is one of those new franchisees. Chris spent 13 years in the police before deciding with his partner that they would like a family business. ‘Olivia’s a teacher and, like me she wanted a bit of freedom with something we could manage ourselves,’ Chris explains. ‘I really wanted to do something hands-on, and as I’m from a farming background and I’d done a bit of landscaping and building, Hire-A-Hubby seemed to offer all the opportunities that I could want. It would give our boys a chance to earn their keep as time goes on, too.’
Chris talked to several franchisees, including Craig. ‘I could see just how busy Craig was, and how well-trusted the brand was so, just a year ago we bought our franchise at West Harbour, a big growth area. Like Craig I’ve had solid work from day one. For me, one of the biggest benefits is the Hire-A-Hubby call centre which manages calls and means we don’t have to spend all day on the phone so we can get on with the jobs.
‘Hire-A-Hubby has gone beyond what I hoped and expected. There’s a great deal of variety and there’s always something new to learn. If you are a people person it works very well – it’s given us a solid business and I’m getting a lot of repeat work now. People are finding it difficult to get tradies today, so they are stoked when they get problem-solvers like us.’
‘Hire-A-Hubby offers plenty of advantages for new franchisees,’ says Mitchell Cooper, Sales Manager for the franchise group which includes both Hire-A-Hubby and Green Acres. ‘Being part of the group gives you excellent support as well as access to impressive discount deals on materials, fuel, hardware, vehicles and more, and there’s plenty of work available across New Zealand.
‘If you have skills in project management, team leadership, a trade or general property maintenance, we have opportunities all around the country. The initial investment is from $14,900 +gst to $63,300 +gst.’
Craig has the final word. ‘This is not an old man’s semi-retired pottering-around type of business – it’s a very worthwhile business with a huge breadth of opportunity. I’ve just signed on for another nine years and bought an additional territory. As a business Hire-A-Hubby really has reached and exceeded my expectations. Give Mitchell a call – I can vouch for the rewards!’
See this advertorial on page 45 of Franchise New Zealand magazine Year 26 Issue 2
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This material is copyright © Franchise NZ Marketing Limited, Franchise New Zealand ™ magazine and Franchise New Zealand On Line . While it may be downloaded for personal use, no part may be reproduced in any form whatsoever without the specific written permission of the publisher.