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21 YEARS AND MORE OF THE NEW ZEALAND FRANCHISE AWARDS

by Simon Lord,
last updated 25/07/2017

We look back at some of the winners and how the Awards have helped New Zealand become the most franchised country in the world

The year 2015 marked the coming of age of the New Zealand Franchise Awards ­– 21 years of entry and effort, excitement and achievement, happy faces streaked with tears of joy and brave masks worn to hide disappointment.

2005 Franchisee of the Year Shiraz Hajee accepted his Award from Lianne Dalziel, the Minister for Small Business. She was delighted to discover that she'd been Immigration Minister when Shiraz, from India, was granted his New Zealand residency.

Winners have come from all places and in all industries. Franchise Systems of the Year have ranged from international corporations to home-grown start-ups. Franchisees of the Year have come from Northland to Timaru and include Maori and Pakeha, as well as immigrants from India, South Africa, China, North America and Europe. They are a true reflection not just of modern New Zealand, but of the variety and vibrancy of franchising.

Among all the franchisee winners over the years, two are particularly memorable for me. Shiraz Hajee, the 2005 Franchisee of the Year, who started his business career selling handbags from the pavement in India, Bill Sampson, whose whole whanau seemed to be involved in his business, and Ivy Joe, the first person ever to win the Supreme Franchisee of the Year award three times in 2012, 2013 and 2014.

Ivy Joe - the only person ever to have won the Supreme Franchisee of the Year Award three times.

And New Zealand franchising as a whole owes a huge debt of gratitude to Stirling Sports and its founder, Colin Taylor, who won the first Franchise System of the Year title back in 1995. In their quest for excellence, Stirling Sports had previously entered the Australian franchise awards and Colin was keen to see New Zealand franchising benefit from the same public celebration and scrutiny.

Quality Control

Founded in 1995, the Awards were always designed to promote and celebrate the development of a successful franc

hise sector in New Zealand, and to encourage best practice in franchising ahead of the formation of the Franchise Association the following year (previously, New Zealand had been a chapter of the Australian-based Association).

While some franchise awards internationally seem to be based upon reputation rather than systems and results (even today, some countries call for entries a scant two weeks before the winners are announced rather than three months as is normal here), the movers behind the initial New Zealand Franchise Awards were keen to ensure that the New Zealand Awards had real relevance to franchisors and franchise buyers.

After establishing the concept, in 1997 the judging process was further developed using a new system based upon the Malcolm Baldrige international quality criteria and with the assistance of one of the few New Zealanders to have won such an award. The criteria measure entrants across six key areas: Leadership & Planning; Customers & Market Focus; Information & Analysis; People; Processes; Results. The Awards were further developed ten years later with the appointment of the Business Excellence Foundation to manage the Awards process - a link that continues to this day.

One of the fundamental principles is that just being the best entry in a category is not enough to guarantee a win if the entry doesn't match up to the overall quality standards demanded by the judges. This means that, in some years, no awards have been made in certain categories. Equally, good quality entries may be rewarded with a HIghly Commended title even if they don't win.

Awards categories have changed several times since 1995 with different titles being introduced, although differentiating between North and South Island franchisees and international and home-grown systems was dropped many years ago. Today, the aim is to recognise the best franchisors and franchisees in New Zealand, regardless of origin.

Prestige

Stu Beadle of CleanTastic accepts the 2004 Supreme Award from Prime Minister Helen Clark. Both are now US-based." alt="Stu Beadle of CleanTastic accepts the 2004 Supreme Award from Prime Minister Helen Clark. Both are now US-based.The New Zealand Franchise Awards have themselves gained in prestige over the years, with a massive 440 people attending the Awards dinner in 2001 – the first year that the Prime Minister, Helen Clark, attended. She enjoyed herself so much that she attended again in 2004. Reflecting the importance of franchising to the New Zealand economy, the dinner has also been attended by various Ministers for Small Business.

Franchisor winners can be assured of widespread coverage and find the awards offer a considerable benefit when it comes to recruitment, while franchisee winners are able to use their new-found fame to generate local PR and business.

The Awards have been supported by Westpac almost from the start, and they continue as major sponsor to this day.

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21 Years and More of Winners

Here is a summary of the top Award winners over the years. You'll find links to reports of all the previous Awards this century at the bottom.

Year

Winner

Title

1995

Stirling Sports

Franchise System of the Year

Robyn Hulena
Wendy’s Supa Sundaes, Riccarton

Retail Franchisee of the Year

Bruce Grant/Judith Friar
Fastway Couriers, Northland

Service Franchisee of the Year

1996

Fastway Couriers

Franchise System of the Year

Tracey Houston,
Lollipop’s Playland, Hastings

Franchisee of the Year

1997

Stirling Sports

Franchise System of the Year

Alistair & Debbie Boyd
Brumby’s, Christchurch

Franchisee of the Year

1998

Star Mart

Franchise System of the Year

Bryan & Rosemary Gore
Meticulous Maids, Remuera

Franchisee of the Year

1999

Green Acres

Franchise System of the Year

Steve & Cathy Wilson
Brumby’s, Christchurch

Franchisee of the Year

2000

Action International

Franchise System of the Year

Brent & Jo Williamson
Robert Harris Café, Timaru

Franchisee of the Year

2001

Bakers Delight

Supreme Award
Franchise System of the Year

Phil & Gill West
Bakers Delight, Howick

Franchisee of the Year

2002

Fastway Couriers

Supreme Award

 

Bakers Delight

Franchise System of the Year

Angela Ferguson
Mortgage Choice, Wellington

Franchisee of the Year

2003

Mike Pero

Supreme Award

Pete’s Post

Franchise System of the Year

Sharon Heincen & Alan Phillip
Bakers Delight, Onehunga & Milford

Franchisee of the Year

2004

CleanTastic

Supreme Award

 

Star Mart

Franchise System of the Year
- Imported

 

CleanTastic

Franchise System of the Year
- Home-Grown

 

Tina & Gerard Kennedy
Brumby’s, Rotorua

Franchisee of the Year

2005

Laser Electrical Group

Supreme Award
Franchise System of the Year

 

Shiraz Hajee
Jesters, Auckland

Supreme Award
Franchisee of the Year

2006

Laser Group

Supreme Award
Franchise System of the Year

 

Karleen Hennessey
PORSE, Waikato

Supreme Award
Franchisee of the Year

2007

Carpet One

Supreme Award
Franchise System of the Year

Alan & Michelle Cook
Anchor, Te Puke

Supreme Award
Franchisee of the Year

2008

Paramount Commercial Cleaning

Supreme Award
Franchise System of the Year

David Compton,
Quest, Newmarket

Supreme Award
Franchisee of the Year

2009

Columbus Coffee

Supreme Award
Franchise System of the Year

Bill Sampson
Fastway Couriers, Tauranga

Supreme Award
Franchisee of the Year

2010

Columbus Coffee

Supreme Award
Franchise System of the Year

Nick & Clare Thomas
Civic Video, Glenfield

Supreme Award
Franchisee of the Year

2011

Paper Plus

Supreme Award
Franchise System of the Year

Nigel & Carmeena Heney
Columbus Coffee, Ashburton

Supreme Award
Franchisee of the Year

2012

The Coffee Club

Supreme Award
Franchise System of the Year

Ivy & William Joe
The Coffee Club, Bethlehem

Supreme Award
Franchisee of the Year

2013

The Coffee Club

Supreme Award
Franchise System of the Year

Ivy & William Joe
The Coffee Club, Bethlehem

Supreme Award
Franchisee of the Year

2014

Specsavers

Supreme Award
Franchise System of the Year

Ivy & William Joe
The Coffee Club, Bethlehem

Supreme Award
Franchisee of the Year

2015

Paramount Services

Supreme Award
Franchise System of the Year

The Hall family
Columbus Coffee, Kapiti & Porirua

Supreme Award
Franchisee of the Year

2016

Signature Homes

Supreme Award 
Franchise System of the Year

Michael Ash
Mister Minit, St Lukes

Supreme Award 
Franchisee of the Year

 

Full results of previous years are available here: 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

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